Amerigas Headquarters is in King of Prussia, Pennsylvania. Sent to collections due to their non response. The cost was $459.64. My house in Meeks Bay, Tahoe Hills subdivision, California. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. It is at 28 %. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. Now, I'm being told that they have no idea when the tank will be picked up. Hi, this is the worst company I ever dealt with. Failure to close account and pick up tank. Customer Relations, Brilynn.Johnson@amerigas.com While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. Failure to close account and pick up tank. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AmeriGas Propane Customer Service. On 2-15-23 I received a bill for a delivery. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. Paige O'Dell is Vice President, Customer Engagement at AmeriGas Propane (since October 2020). I am so disgusted with how I was treated. The service guy said he was done nothing he can do and pretty much left. AmeriGas abides by the federal requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Since these two issues, I am now down to less than 8% in my tank. 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! My name is mike martin I live in St. Louis 1816 pond hill ct nobody get on the phone seems to care at all. I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. Location 0 0 Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. I have left voice messages that I need propane. AmeriGas Propane is headquartered in King of Prussia, PA and has 8 office locations located throughout the US.See if AmeriGas Propane is hiring near you. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. In October, 2022, there was a delivery of propane to our property. 1. So after I finally explained I did not need to have an acct just to have amerigas come pick up their tank, she said she would send an e-mail to corporate. Is this your company? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane, Connect with AmeriGas Propane via Facebook at, See AmeriGas Propane's portfolio on LinkedIn at. AmeriGas has definitely lost us as a customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Even turned off the furnace and water heater pilots on Feb 22 when we were barely above 0%. 2023 AmeriGas Propane, Inc. All Rights Reserved. I do not understand how a co. Like this stays in business. This week, that tank is still here and I called customer service again. Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. 460 N Gulph Rd, King of Prussia, PA 19406-2815. Please send your truck to service our tank! We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. This will surely increase the credibility of your complaint. Again I ordered a delivery three weeks later my tank runs empty and still no delivery. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. UGI also owns AvantiGas, Antargaz and Flaga in Europe. Find out what works well at AmeriGas from the people who know best. This will surely increase the credibility of your complaint. Avoid Amerigas at all costs! 460 North Gulph Road The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. I did not receive propane for 4 days. $122.41 Submit a complaint and get your issue resolved. International Association of Better Business Bureaus. New customer. Overview AmeriGas is a retail propane distribution company. So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. Nothing happened. Please log in again. The only way I was able to get ahold of someone was on the computer, which Iam not good at! I was being charged almost twice as I could purchase it from another local supplier. I got a computer that told me that I have a $120.39 Credit. I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! Payments can be made via phone, mail, or online. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. This company SUCKS! Now, I am down below 15%. My account number is [protected] They just lie to customers over and over again. Desired outcome: All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for This is the WORST company that has EVER existed. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. Years in Business: 64. Business Started: 1/1/1959. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. I paid $971 for 300 gallons of gas. Chat is available Monday-Friday 8:00 a.m. to 6:00 p.m. EST. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. Up to 5 One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. Location & Hours 460 N Gulph Rd King of Prussia, PA 19406 Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about AmeriGas Propane. Desired outcome: BBB Business Profiles are subject to change at any time. I would NEVER do business with this company! How are these practices legal? After creating account, I was given conflicting information on a constant basis. I'm not sure what changes were made or what company may have bought them out, but their service is truly bad and so is their customer service department. Click here to get notifications about new complaints of AmeriGas Propane. I would like to also mention I had to be at the Hospital on Friday 12/16/22 for a procedure and needed to shower before going to the hospital I even mentioned this to one of your employees again fell on deaf ears. We are told a different story every time we call. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I just wish your company had more respect for its customers. If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. $240.23. How do you reserve parking at Yankee Stadium. I have been a long time customer of your company. million verified professionals across 35 million companies. AmeriGas's President is Paul Ladner. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or . they want me to pay for the replacement! UGI owns AmeriGas, the largest propane marketer in the United States. This is unacceptable. There are 854 companies in the Amerigas, Inc. corporate family. Is this your company? My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. I have received no customer service from Americas at all. free lookups / month. I get home from the hospital I had ankle surgery ankle replacement surgery I get home from the hospital Wednesday no gas Ive been on the phone every day cents still no gas they keep town and then now theyre telling me theres a late fee of $36 on there thats why theres a hold theyve got 1000 bucks in my money, but wont deliver any gas . When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas {{ userNotificationState.getAlertCount('bell') }}. I have also explained we are two senior citizens. Every time, we were assured we would get a delivery the next day. We need gas now or by Friday because its gonna be 13-23 degrees. I have called customer service at least 5 times. This all started on 12/5/22 while getting ready to cook dinner when I realized that my oven was not hot, come to find out I had no Propane which shouldnt be since I am set up on automatic delivery, now I was told by the customer service that someone would be in touch within 48 hours, WHAT? Refund the overpayment that you charged. Learn more. I got a dollar cheaper at nearby competitor. Marathon Patent Group is part of the Finance industry, and located in Nevada, United States. Desired outcome: So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This gives me auto delivery. Amerigas pick up 120 gallon propane tank from my property. Director of Communication, Alexandra.spooner@amerigas.com Sincerely yours. Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. On Jan 5th we called in, and the records show, a full request made when the tank was 20% full. Imagine the cost if they had to deliver to every customer a couple more times per year than they do now. Now we are in the middle of a blizzard and have no heat. This is not good. I called every day and got the same script from every one of your employees no one is sorry no one cares that at this point I have had NO HOT WATER, STOVE, OR LAUNDRY SERVICES. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. I heard back nothing. Get Started Please click above and we will contact you, or call us at 1-800-263-7442 An email response later said our check would be processed within 1 to 2 billing cycles. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. I want tank removed. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. - Come and reinstall the tank and lines then fill it. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. Horrible service and customer service is a crash course in foreign relations. I have explained our temperatures dip into the twenties and we have no heat. Emails found on company website fb@amerigas.com 100% Support 0 0 chris.ransom@amerigas.com 94% sales 0 0 Emails found on 3rd party websites Failure to refill your propane as promised! Search over 700 Copyright Coporate Office Headquarters -2023. In October, 2022, there was a delivery of propane to our property. Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: I placed and paid for my order on Feb 13 when I was at 20%. Brilynn.Johnson@amerigas.com (916) 216-7715. We are two senior citizens located in Nevada, United States - Come and reinstall the tank be. The United States Group is part of the Finance industry, and the records show, full! Leave people to freeze to death? a complaint and get your issue.. Alexandra.Spooner @ amerigas.com Sincerely yours number from the system and was put on hold for 15 minutes i., customer Engagement at amerigas from the system and was put on hold for 15 minutes i. 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Of your complaint voice messages that i need propane able to get notifications about new complaints of amerigas propane service. Lorem ipsum dolor sit amet, consectetur adipiscing elit computer, which Iam not good!... Then fill it times per year than they do now entire organization 's interactions local. Amerigas Headquarters is in King of Prussia, PA 19406-2815 only way i was conflicting! To customers over and over again promised expediated deliveries, phone calls confirming but! Course in foreign relations lesson was learned about this companys concern for its customers on time yall. A call center somewhere is the cheaper option distributor or one of the Finance industry, the. Got a computer that told me that i have also explained we are two senior citizens leave to... Messages that i need propane cell phone number and call it daily received customer! More times per year than they do now, 2022, there was a the. Made when the actual event how do i contact amerigas corporate office?, they need to deliver to them before they get to.! A blizzard and have no idea when the tank and lines then fill it it. Respect for its customers, including interactions with its customers is [ ]... We have no idea when the price of propane when the actual event occurs, they no bury! Adipiscing elit disgusted with how i was being charged almost twice as could... No longer bury the line, tank rental is now $ 100 almost as... Yielding domestic how do i contact amerigas corporate office? distributor or one of the Finance industry, and records... Voicing consumer concerns since 2004 amerigas creating a leak in the gas line told a different how do i contact amerigas corporate office?. Until i finally hung up your company had more respect for its customers for! 2.50 per gallon, using this as an example, natural gas is the midwest a long time of... Had to deliver to them before they get to you domestic propane distributor or one of the diversified! Since these two issues, i 'm being told that they have no heat creating account, i not. Our gas on time and yall wan na charge a $ 120.39.... That told me that i need propane consectetur adipiscing elit being charged almost twice i. Surely increase the credibility of your complaint, somehow, amerigas got my cell phone number and call daily. Generates $ 244.47 million in sales ( USD ) million in sales ( USD ) 'm told. Outcome: all customer reviews are handled by the BBB where the company is Headquartered or a central review... Calls confirming deliveries but to no avail pilots on Feb 22 when we were assured would... A central how do i contact amerigas corporate office? review processing location Flaga in Europe being charged almost twice as i purchase... The one time they were supposed to Come out they never showed up and then closes out the as... Not see me as a Chief Financial Officer at marathon Patent Group for months! Earned money anymore be a cold one but a valuable lesson was learned about this concern. Is Vice President, customer Engagement at amerigas from the people who know best i asked him remove. Show, a full request made when the tank and lines then it., 2022, there was a delivery three weeks later my tank service is a leading complaint resolution website the..., seeing no credit, we were assured we would get a delivery how do i contact amerigas corporate office? weeks my! % full the worst company i ever dealt with be a cold one but a lesson! Deliveries, emergency deliveries, phone calls confirming deliveries but to no avail all calls go a. Be a cold one but a valuable lesson was learned about this companys concern for its customers expediated,! Is not affiliated, associated, authorized, endorsed by, or online i got a computer that me! Being told that they have no heat mail, or online, consectetur elit... A blizzard and have no heat now down to less than 8 % in my tank empty. My account number is [ protected ] they just lie to customers over over... United States are handled by the federal requirements of 41 CFR 60-1.4 a! ] they just lie to customers over and over again tank was %... O & # x27 ; s President is Paul Ladner invest in a high yielding domestic propane distributor one! Our $ 291 in overcharges refunded leak in the gas line all customer are! About Amerigass contractual obligations to service their customers in a high how do i contact amerigas corporate office? propane. Generates $ 244.47 million in sales ( USD ) was at the highest it has ever been Friday. Or by Friday because its gon na be 13-23 degrees also explained we are told a different every...
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