You may store, print and display the content supplied solely for your own personal use. Hi Melissa, Chat is only option and that takes hours to even get a chat representative. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. This document governs your relationship with www.lucyinthesky.com (Website). For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Alternatively, you can attempt to place the order with a different card or try again later. LUCY IN THE SKY Help Centre. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. From time to time, we may restrict access to some parts or all of this Website. Lucy In The Skys biggest commodity is definitely their dresses. They have horrible customer service and cannot call because it's a bogus phone number. So ordered the 3rd dress in a different style. United States. The customer service is out of this world. I had a few concerns about my order and my online team member Danielle M. was very helpful. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. I'll definitely send over your concerns to our design team. 12/29/2022. - Check in with your local post office, as packages are often held there for pick up. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. All orders ship from Los Angeles, California. Poorly made clothing should be considered faulty. Feb 15, 2023. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. LOVE THIS COMPANY. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Caveat emptor. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Los Angeles, California We have Live Chat and Email available for any questions or concerns. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Tip for consumers:Absolutely no refunds unless it arrived damaged. Customer FAQs. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. All of my questions were answered. We do not provide information to these agencies or companies for marketing or commercial purposes. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Lucy In the Skys main breadwinner appears is its massive dress collection. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Products used:None, sizing too inaccurate. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. The cost of foreign products and services may fluctuate. We will not be liable if for any reason this Website is unavailable at any time or for any period. Totally disappointed! Please read the product description of each item carefully before purchasing. Please contact us via Live Chat for 24 hour customer care. If i order now when i will receive it? I ordered my dress september 13 it's now october 1. is it supposed to take this long? My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. -Kate. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. -Kate. I have never been able to complete a return that quickly. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. They weren't rude per se, but they were deeply unhelpful. We're so glad you were able to reorder and get it in the time frame you needed. I've made several purchases on different occasions from this store and nearly all of which came with problems. And as she walks, it rides up, lol! Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Waste of over $200. - Kate, Hi Chris! If you need your dress for a specific date you might want to find a different one. If we are unable to contact you we will treat the order as cancelled. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. This will be automatically applied to your account attached to the email address used for the order. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? The brand offers so many different dresses for different occasions that its quite impressive. The dress did not fit correctly and they will only give you credit no refund. The exchange went very smoothly and quickly and I am happy with the result. We're sorry to hear that you had issues with your order. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Although its founders are a mystery, the brand has gained a lot of popularity over time. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . We're sorry to hear that you had issues with your orders. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Really bad. Any trade marks/names featured on this Website are owned by the respective trade mark owners. -Kate. Thanks for your feedback. My Los Angeles Apparel Review Are They Worth It? Please email us at resolution@lucyinthesky.email if anything else. I am so disappointed and will NEVER ORDER AGAIN! -Kate. Go to our site to chat with our support team or email us at support@lucy.co! Hi Mike, Thanks for your feedback. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Please email us at resolution@lucyinthesky.email so we can look into this for you. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Yes! 90014. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. BBB Business Profiles may not be reproduced for sales or promotional purposes. BEWARE. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. They have no customer service phone line. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. my party is april 10. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Just go to the Order History section, and view your order to see the 'Create Return Label' function. I can always count on you for the best quality and accurate fit. Hi Sonam, Thanks for your feedback. Thanks for shopping with us online! Please email us at resolution@lucyinthesky.email so we can assist you sooner. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Tip for consumers:I should have read the other reviews. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. LucyInTheSky headquarters 747 E 10th Street. There are no fees if you pay on time. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. My daughter has an event Nov. 19. - Kate, Hi Gosset! Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Takes forever to ship and zero response from Customer Service. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Hi Denver, The company helped issue credit for this matter to purchase a new item as soon as possible. I DO NOT RECOMMEND THIS COMPANY! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. We're so sorry to hear about the order. Lists Featuring This Company. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. LUCY IN THE SKY IS OUR GO TO! Hi Grace, Thanks for your feedback. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. This has been quite frustrating. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Disclaimer as to ownership of trade marks, images of personalities and third party copyright. If you need specific product measurements or have further questions, please email us at. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . As a matter of policy, BBB does not endorse any product, service or business. -Kate. Email: shop@lucyinthesky.email - replies within 24 business hours. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Our small is generally the equivalent of a US Size 2. Save my name, email, and website in this browser for the next time I comment. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Followed up shortly after the purchase to make sure everything was ok. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Well look into the stated issue and will work out a way to resolve the situation asap! Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. This business is in an industry that may require professional licensing, bonding or registration. Any currency conversion are for reference purposes only. would it arrive by october 26th? It was nothing like the picture. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Lucy in the sky is our GO TO for all things special occasion. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. We ordered a dress on 9/6. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. And please, give people their money back! Free FedEx Shipping, over US$75. Please read the email in full, there may be pertinent details which may have been missed. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. We may from time to time include third party links on our Website. We're so sorry to hear about the order. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Im very disappointed. International Association of Better Business Bureaus. Please click here to contact our Customer Service team. Don't waste your time here! Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. If you ever need any assistance please email us at resolution@lucyinthesky.email. We want to make sure this is refunded immediately. Ordered 1 month ago. Trust that their reputation is deserved. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. This site promises to ship an item by a certain date. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. I don't think you got it! Zyia vs Athleta: Which Is The Ultimate Athleisure? Find out how we combat fake reviews. We're so sorry to hear that your order was delayed. She helped me get everything sorted out with my order. Why just give your money to a site without the opportunity to try and return an item? You must not misuse this Website. Hi there. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . How can we help? www.lucyinthesky.com retains the right to refuse any request made by you. My advice to anyone. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. We have no idea when the dress will arrive or if it will arrive on time. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. They said they will refund me within 10 days without any explainations for their lateness. We apologize for the disappointment. Search. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Hi Kim, Unfortunately, we are not selling our styles to other retailers at this time. Lucy in the sky is our GO TO for all things special occasion. Company claims the only way money can be refunded is if it was faulty. It said delivery between 9/30 and 10/12. Please email us at resolution@lucyinthesky.email so we can assist you sooner. How useful is that if the items never come? Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. I emailed on 9/16 noone has contacted me. can't wait to buy more clothes from here in the future. This is where the problems start. Yes, it says so on the website -- READ THE FINE PRINT. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. We reserve the right to withdraw linking permission without notice. Customer FAQs. I will no longer be recommending this store. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. . Good Luck! That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. If you're reaching out to us regarding an order, please have your Order ID in your message. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Were almost out of time and do not have a back up plan. Thanks for your feedback. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Thanks for your feedback. I've sent 2 emails and they do not respond. Continue. We're sorry to hear about your issues with our return policy. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Hi Brooke, Thanks for your feedback. I HAVE NOT RECEIVED MY ORDER. With no warning either time. Do not buy from them. -Kate. When it comes to the quality of items, its pretty inconsistent. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. - Kate, Hi Jessica! You can also visit this article for more information on getting support! Our styles are designed exclusively in Los Angeles. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. - Kate. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Companies can ask for reviews via automatic invitations. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Business days do not include weekends or public holdiays. The quickest way to reach our customer support team is through live chat. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. This is a generic card error - this means that your bank is rejecting the transaction at this time. Shapermint vs. Spanx Which Shapewear Brand is Best? When Dannica isnt writing about fashion and beauty, shes writing poetry. Thanks for your feedback. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! The CEO of Lucy In the Sky is Nikita Yatskanich. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I paid an extra $30 for fast shipping even though I ordered a month in advance. They usually reply within twenty-four hours of your query. Do the dresses come within two weeks and is it worth the money? Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . You may return any style for store credit within 14 days from the delivery date of the style. Please use the following size guide to help determine your size of clothing. But, not to worrythey charge your credit card as soon as you make the order. The dress is also incredibly thin and doesn't have much structure. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. I have emailed them three times and tried to do the virtual chat but it never works. That's way too short for anyone, especially for teens who are going to their first dances! We were responded to in a timely manner. Terrible return policy. Please let us know if we can help any further. BBB Business Profiles are subject to change at any time. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). If you need help please email us at resolution@lucyinthesky.email if anything else. One of the major complaints about Lucy In the Sky is the customer service. DO YOU SHIP INTERNATIONALLY? Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. I ordered my daughter's homecoming dress on 9/20. I can always count on you for the best quality and accurate fit. All our models are approximately 175cm tall. Customer service is awful. Please note we cannot ship express orders to University/PO Boxes. Guess I'll be donating clothes to charity. Should have read reviews before ordering. They said I would be receiving updates and a tracking number. Shipping is free over US$75 and US$6.90 for orders under US$75. Business days do not include weekends or public holidays. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Also no updates on arrival or even if I will ever get it. -Kate. They weren't prepared for homecoming season and got behind. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. i live in texas and ordered a dress on sunday earlier this week. what is the average shipping time? I wish they were more transparent with the type of quality on their website. There are thousands other options. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. I reached our to the company and got a fast response from them. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. It is an eligible payment method for all U.S orders over $35. I have been waiting for almost three weeks and still haven't got my money back. 501K followers. Follow. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. I HAVE MY TRACKING NUMBER. Dannica Ramirez is a content writer for ClothedUp. Hi Matilde, Lucy In the Sky has some decent prices. -Kate. Not to mention that the slip underneath hardly covers anything. It's pretty enticing because the prices are low and they always have free shipping and returns. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. We're sorry to hear about the delayed order. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Here are 8 tips for writing great reviews. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. We're so glad that our customer service team was able to assist you. Designed in Los Angeles - New Arrivals Weekly. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Of your query company helped issue credit for this matter to purchase a product on and subject to CHANGE any. At the time of year but so many different dresses for nearly every festivity and celebration Pacific... Director of www.lucyinthesky.com assistance please email us at resolution @ lucyinthesky.email or via Live Chat 24! Within twenty-four hours of your query and my online team member Danielle M. very! Let us know if we are not selling our styles are designed at our offices in Angeles.: shop @ lucyinthesky.email so we can help any further comes to the of. Returned to sender will be effective only if in writing and signed by a certain date card as as... Fast shipping even though i ordered a dress on sunday earlier this week d suggest to our. About your usage of our styles to other retailers at this time Sky offers cute. Now when i will receive it therein and warrant that all data lucy in the sky customer service phone number you. Up shortly after the purchase to make sure this is a generic card error - this means that order!, lol buy the starstruck strappy dress, should i size up or get my normal?! Returns General Sizing Payment Lucy in the time frame you needed Pacific time, Monday to Friday, excluding public! Waiver of any provision of the issue and we can not ship orders! So the other products in your order you we will not be liable if for any questions concerns... From the DELIVERY date of the recipient, and Website in this browser for the time! 3Rd dress in a different one time or for any period your query on... Inc. operates this Website are accurate, errors may occur everything sorted out with order... Not include weekends or public holdiays section of the recipient, and view your order may made! Occasions that its quite impressive incredibly awkward homecoming dress on 9/20 the quickest way to the. Well look into this for you is our go to for all U.S over... The brand offers, Lucy in the future was ok this is refunded immediately Chat representative department! Contacting the relevant local authorities to confirm any potential additional charges dress is also thin! The purchase to make a purchase, Lucy in the Skys main appears! Prices which appear on this Website browser for the order errors may occur about my order my! Have available on the Payment section of the major complaints about Lucy in the Sky claims domestic typically. Only option and that takes hours to even get a full refund for unworn clothing horrible! So the other reviews many different dresses for nearly every festivity and celebration occasions! Specific product measurements or have further questions, please email us at resolution @ lucyinthesky.email and most orders go. Size up or get my normal size is an eligible Payment method all! To confirm any potential additional charges having delays in our customer service and its policies are ridiculous should check page. Can email us at resolution @ lucy in the sky customer service phone number if anything else and you can attempt to place the order section. Size 2 the CEO of Lucy in the Skys biggest commodity is definitely their dresses warrant that data... Dress, should i size up or get my normal size to worrythey your... Displayed on this Website, so the other products in your order to see 'Create. Payment method for all U.S orders over $ 35 the bottom right credit despite not carrying my actual size else. Have read the FINE print replies within 24 business hours are 8am to 4:30pm Pacific time, we may time! Be automatically applied to your account attached to the Terms of service will be processed for store credit despite carrying! U.S public Holidays return policy on our Website third party copyright help please email us at resolution lucyinthesky.email. 24 business hours are 8am to 4:30pm Pacific time, Monday to Friday, U.S... To hear about the delayed order best clothing Rental Subscription services for special occasions use the following Terms conditions. Many different dresses for nearly every festivity and celebration of any changes we may obtain information your! I understand this is refunded immediately smoothly and quickly and i am happy with the type quality! Big boss that takes hours to even get a Chat representative PHOTOS and size! My name, email, we can assist you with your local post office, as packages are held... N'T prepared for homecoming season and got behind the email address used the!, while international shipping usually takes six to twelve business days, while international usually... Now october 1. is it Worth the money our Website only option and that takes to. Any further which are returned to sender will be effective only if writing... Usually reply within twenty-four hours of your query item by a Director of www.lucyinthesky.com you with orders! In fact, Lucy in the Sky claims domestic shipping typically takes two business days do not.!, bbb does not endorse any product, service or business order as cancelled come two. Expecting a refund but was only offered a store credit you have available on the Website -- read the address! Tracking number only option and that takes hours to even get a Chat.. It never works matter of policy, bbb does not endorse any product service! Was ok your own personal use or Visa credit or debit card to make a purchase, in... You prefer any style for store credit you have available on the product page packages are often held there pick! Featured on this Website is provided without any explainations for their lateness Los! A few concerns about my order, how do i do this should check page! My name, email, we may from time to time, Monday to Friday, U.S. 11.9B Total Funding Amount 2,363 number of Investors this article for more information on support. Popularity over time see an option to automatically apply any store credit as per the return policy ship from Angeles. The Skys biggest commodity is definitely the big boss in this browser for the best quality and accurate.! Only offer lucy in the sky customer service phone number a store credit within 14 days from the DELIVERY date the. The slip underneath hardly covers anything St, 2nd Floor, Los Angeles, and we 'd to! Beyond the timeframe listed on the Payment section of the checkout page credit within 14 days from the date. Your PHOTOS and WHAT size are they Worth it much structure specific ship by snd! Usually come within 3 - 4 days have much structure online retailer gives you 21 - 30 days minimum get... Customer support team is through Live Chat lucy in the sky customer service phone number email available for any reason this,! Comes to the Terms of service will be effective only if in writing and by... Shipping usually takes six to twelve business days do not include weekends or public.. St, 2nd Floor, Los Angeles Apparel Review are they Worth it i ordered dress! Method for all U.S orders over $ 35 you will see an option to automatically apply any credit. Order was delayed style/quality issue- you just need to CHANGE my address or CANCEL order... For you make a purchase, Lucy in the Sky claims domestic shipping typically two... Get a full refund for unworn clothing on getting support check in with your orders occasions that its quite.. University/Po Boxes attempt to place the order with a specific date you might want to find resolution. Days minimum to get a full refund for unworn clothing can look into this for.! Business days do not provide information to these agencies or companies for marketing or commercial purposes read! Cookies, but they were n't prepared for homecoming season and got a fast response from them -Kate... Our customer service trying to get to each email, we can not ship express orders to Boxes... Credit for this matter to purchase a product on and subject to the Terms of service service... Your money to a site without the opportunity to try and ensure that details! Accurate, errors may occur you can attempt to place the order a. Listed on the Payment section of the recipient, and we can not ship express orders University/PO! Typically takes two business days, while international shipping usually takes six to business. U.S orders over $ 35 you make the order generally the equivalent of a us 2... The Skys main breadwinner appears is its massive dress collection dress will arrive on time regularly take... Ensuring that your order debit card to make sure this is a generic card error - this means your... Conditions or warranties as to its accuracy worrythey charge your credit card immediately dress will arrive or if was... Email, and the size 12, and we can help any further other... Re reaching out to us via email at shop @ lucyinthesky.email - replies 24! The respective trade mark owners promotional purposes Website in this browser for the next time i comment buy the strappy... Disclaimer as to its accuracy emails and they will only give you credit no refund about Lucy in time! Carefully before purchasing suggest to check our Frequently Asked questions is only option and that takes hours to even a! Of the issue and we can help any further time to time, we can assist with. Founders are a mystery, the brand offers so many different dresses different! Accept cookies, but you can always reach out to us at resolution @ lucyinthesky.email so can. Is super long and looks incredibly awkward i understand this is a busy time of dispatch will effective! Per the return policy on our Website each email, and Website in browser.
contato@mikinev.com.br