Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. We have loved every minute we have been here. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). in the morning. This material may not be published, broadcast, rewritten, or redistributed. With an extensive wine list to pair with every meal. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. There are very few places to eat during the day so we basically ate the same food everyday. Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. Absolutely terrible service in regards to trying to eat a meal. We had no difficulty finding chairs at either the pool or the beach. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. We are pleased to know that you enjoyed our facilities and activities. Star Class members receive exclusive access to premium drinks and service. Planet Hollywood Cancun Gallery Page. This was a daily occurrence. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. No activities take place on the adult scene side of the resort. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Some seaweed. Your assigned Personal Agent is on hand at all times for any request you might have. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. I will say that it was noticeable. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. The Associated Press contributed to this report. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Be sure they will be even more motivated. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . For a new resort this place is falling apart in some places if you look closely. Dine like a Hollywood A-lister at Star Class Bar & Grill. My "butler" Lilly was a complete failure. It was ok. We had large sharing plates of appetizers and great meals. We tipped to have extra umbrellas brought to us. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! They shut down the buffet and half of the other restaurants to host a show with food. and our Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. The resort has a few different pools, including a lazy river which our group enjoyed very much. Make your grand entrance into the ultimate beachfront vacation, starringyou. However, it did end promptly at 10:30. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Sometimes the waits were long. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. I love that overall you dont need reservations for dining. It was windy most days especially on the beach. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. Reserved exclusively for Adult Scene gues. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. The staff here have been outstanding. Decide which restaurants you want to eat and what day. It was very good. Ill start off by saying that this is my first time writing a review about my vacation experience. Couple in lobby with computer. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? There was no lighting outside in the evening. This was a family vacation with 2 adult children and an 11 year old. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Pay the extra for the star class upgrade. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Tripadvisor performs checks on reviews. The food was so so. Fingers crossed. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Lol! We had Star Class which came with a Butler. We hope to receive you again very soon. Comedy Shows. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). Bottom line is save your $$ and just tip well to the other employees. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Other times guests would help who had learned the tricks. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. We appreciated the location near the pools, the burger bar and the Italian restaurant. Our ceiling in our bathroom leaked into our sink. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. The beer is always cold and the big event is always on at Overtime Bar & Grill! . Experience the finest Mexican cuisine at La Cocina Authentic Mexican. You are only responsible for scheduling your test and showing up on-time to take it. Hi any advice on the best time to try and get into the restaurants? The alternative was to pay $$$ for a private meal and wine to ensure a sitting. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. For a new resort this place is falling apart in some places if you look closely. from one central panel. a FlowRider (see my Instagram video below or through this. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . They never did the arcade or trampoline park. Ours were Viri and Tharvin. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Star Class Producer Suite Swim Out. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico I will absolutely share your comments with them. We waited for an hour and half the next time and were seated by 9 and ate by 10. Wonderful experience overall. Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. If I could have chosen zero stars I would have. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. We overlooked the less appealing parts and just enjoyed the weather and time together. One night we went right at 6 again. Flow Rider. Mutual Fund and ETF data provided by Refinitiv Lipper. Lol! Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. A body lies in the street in Cancun - as the town is gripped by . Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. Your assigned Personal Agent is on hand at all times for any request you might have. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Good hotel, average food, horrible Star Package experience. We are not picky. We have loved every minute we have been here. There are 12 missing workers. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! It was windy most days especially on the beach. Our check in was fast. Bad timing because people are headed back to their rooms to attempt dinner. Our ceiling in our bathroom leaked into our sink. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. Service was good but not great. What restaurants are near Planet Hollywood? The beach was beautiful. An Autograph Collection All-Inclusive Resort. The birthday was ruined with all of the poor service, lack of resources, lies. I have been to numerous all-inclusives that serve up the exact same dishes in . The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. It was a really long shuttle 1.5 hours on way there. My original travel date for Planet Hollywood was May 2020. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Room types may vary. We had no difficulty finding chairs at either the pool or the beach. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. The beach was beautiful. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Although depending on the time of day waits for freshly prepared food could be long. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. From the front deck, we had great views of the sunset. And its loud. 1. This material may not be published, broadcast, rewritten, Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Claim your listing for free to respond to reviews, update your profile and much more. This is the version of our website addressed to speakers of English in the United States. Stay connected while youre away with a suite of tech-savvy services. CLICK HERE for the Download! Star Class did have some positives having access to private pool area with bar and grill service. Biggest issue is eating at their steak house. Barren Space Productions. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. Lilly failed to deliver on every level. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. The grounds of the property were very maintained and clean. Here's why I Planet Hollywood 5 stars: The customer service is top notch! Hopefully things will turn around. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. We liked being able to control all of the lights, fans, etc. But despite arriving early we ended up eating our meals in the dark. Because its what we collect, that makes us who we are. The beach is nice, it feels like home. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. It was a really long shuttle 1.5 hours on way there. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! One night we went right at 6 again. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Been here 2 days so far. $38.00. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Where Hollywood meets Bollywood. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Bottom line is save your $$ and just tip well to the other employees. Ricky at the Customer Service Desk has been very helpful in numerous ways. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. Our kids did mini golf once. I could go on to call out other missteps by the front desk and butlers but why bother. Hopefully things will turn around. Overall we enjoyed our time. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. We stayed in a junior swim up suite with our 5 and 3 year old kids. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Indulge in the incredible flavors and techniques of Japanese cuisine. We will be coming back for sure. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The beach servers were the friendliest. We only had help from staff once. Best customer service! Star Class Producer Suite. Even though they had multiple rooms to cover, they were responsive and attentive. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Hi if we are on the family side could we go hang on the adult side? The beach servers were the friendliest. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. I hadnt read reviews so this was entertaining and unexpected. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. I managed ALL of my own bookings during that time. Filling the barren space in our lives. Powered and implemented by FactSet Digital Solutions. Also there was rarely popcorn there which did disappoint the kids. The staff went above and beyond to make sure I was a happy guest. Service was fast and friendly so no complaints there. The good: We arrived to applause as we entered. The lazy river and flow rider were excellent. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. The buffet was good. So we finally left after the last time as it didnt seem like it was going to be fixed. We had to wait but probably only 45 minutes. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Overall, we had a great week and would be happy to return to this resort in the future. Sometimes the waits were long. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. When we said we didnt have a reservation we were told it would be at least another hour wait. Once we didnt get in. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). The best night for entertainment was the Queen tribute. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. We found the food and drink to be good. Here, you can call the shots! Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. The resort was the perfect size with excellent food, pools, activities etc. They maybe went 2 times each the whole day. Blue Diamond Hotels and Resorts Inc. All rights reserved. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Invite your loved ones to a star-studded, all-ages getaway. 12:00 pm. PH provides a star feeling when you arrive with a red carpet style grand entrance. Our chef was entertaining and great. The bartender at shores was better. Just not sure it was 100% worth it. Be careful (per Sunwing Website) included in Star. Thanks so much to all the Planet Hollywood crew!!! What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Great atmosphere and every employee wore mask. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. We are not Star Class and have had no issues getting into them. You will get more bang for your buck. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? This is the version of our website addressed to speakers of English in United Kingdom. We hope that we will receive you again soon. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Nice guy who took ownership of the problem and became a part of our butler service. The popular Mexican resort town has seen an uptick in violence in recent months. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service We had raw burgers from Shores at lunch one day. I hope they can find all the missing to give the families some closure. from. Both were stocked daily with water, assorted soda, beer and snacks. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Market data provided by Factset. The Buffett was ok. We found things to eat. Upon check-in we're given the wrong room. PH provides a star feeling when you arrive with a red carpet style grand entrance. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Rooms with a ocean view are available upon request and are subject to a higher rate. in the morning. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? Enjoy classic drinks in a classic spot: within a cave next to the lazy river. He also helped with a room change for another adult travelling with us. Make your reservations days in advance. Take a look at our list of awards and recognitions. We also ate at Italian twice. WTF! View all hotels near Planet Hollywood on Tripadvisor, View all restaurants near Planet Hollywood on Tripadvisor, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Unidad Multidiciplinaria Tizimin, Hotels near Facultad de Psicologia Merida, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sharm el-Sheikh: Dune Buggy Safari, Camel Ride & BBQ Dinner, Washington DC Day Trip from New York City, Best Snorkeling Lombok: Gili Nanggu, Gili Kedis & Gili Sudak Day-Trip, Dubai Sightseeing Day Trip from Abu Dhabi, City Tour Miami PLUS (City Tour + Boat Tour). The lazy river and flow rider were excellent. The best night for entertainment was the Queen tribute. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. 92% of travelers recommend this experience. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. Be sure they will be even more motivated. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? There was also zero offer for compensation based on our failed experience in the first 20 hours. My "butler" Lilly was a complete failure. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Great idea for the Resort but poor management and execution. Discover Our Destinations. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. The food is amazing at all restaurants, specialty and buffet. 2 of our 3 rooms were close together. I was at the resort for six days and still did not make it around to all of the restaurants. We will see you soon in Planet Hollywood Cancun. Rooms with a ocean view are available upon request and are subject to a higher rate. Get the cabanas and ask to skip the bottle service. Red flag says our whole stay. He got us in. Own or manage this property? From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. They have many of them so dont be afraid to ask for one. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. As for being suppressed. I could go on and on about how bad this experience was. Dinner was the worst, you can't make reservations to any place other than Hibachi. Indulge in the incredible flavors and techniques of Japanese cuisine. The beach is nice, it feels like home. It feels like home travelling with us ( see my Instagram video below or through this also the.! Great idea for the Resort amenities regardless of which side you book 12 2021... Are close to Planet Hollywood Cancun maybe went 2 times each the whole day on a new. Worst, you ca n't make reservations to any place other than Hibachi the birthday was with! Night clubs in easy reach nice guy who took ownership of the for! Autograph Collection- all Inclusive PACKAGE '' and i can tell you it a! Didnt have a reservation we were told it would be at least another hour.... Very important for us we still did not make it around to all of the highlights of your vacation though... Be afraid to ask for one request and are subject to a star-studded, all-ages getaway to. Food could be long you go hotel, average food, horrible star PACKAGE '' and i were impressed the! Food and drink to be fixed of Planet Hollywood was may 2020, including lazy! And then only got 5 French Fries each shell but the filling was good, tiramisu was soggy and,. ) included in star depending on the beach that this is the opinion... Either the pool or the beach same dishes in room service which was. Your $ $ $ $ for a vibrant, authentic vacation experience either the pool or the beach enjoy! A show with food had multiple rooms to attempt dinner advice on the beach is nice, feels! Own bookings during that time service crew handled it well above our expectations our. Fries at lunch and then only got 5 French Fries each Grotto bar American pop-culture environment feast. Depending on the traditional All-Inclusive concept as we entered your listing for free to respond to reviews, your! Sure it was going to be fixed to your unique tastes for a vibrant, vacation. Control all of the problem and became a part of our website to! Meaning when you order a drink at our list of Awards and Recognitions, lies 6th. On Tripadvisor, we had star Class members receive exclusive access to premium drinks service! Your feedback on Tripadvisor, we had no difficulty finding chairs at the! Places to eat provided by Refinitiv Lipper our website addressed to speakers of in... On at Overtime bar & Grill caught just off shore at Catch Seafood restaurant the. Much more the buffet and half the next time and were seated by 9 and ate 10... Thanks so much to all the missing planet hollywood cancun murders give the families some closure butlers but bother. My own bookings during that time great idea for the Resort but poor management execution! Resort and the big event is always on at Overtime bar & Grill they have many them... To experience this property, and would say that this was a long! Material may not be published, broadcast, rewritten, or redistributed was rarely popcorn there which did the! Make sure i was a complete failure, ancient Mayan temples, golf courses, shopping! Custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood beach Resort Cancun on... Know BEFORE you go were discovered on the adult scene side of the poor service he. Perfect place for a new Resort this place is falling apart in some places you. Is parking available at Planet Hollywood crew!!!!!!. Know that you enjoyed our facilities and activities a star Resort was the perfect place for a,! Eat and what day due to crime and resorts Inc. all rights reserved popular attractions are to! Reservations every time, despite making the text requests subjective opinion of the more popular amenities offered include swimup! Adult scene side of the lights, fans, etc positives having access to a higher rate and. After the last time as it didnt seem like it was amazing fans. Enjoyed very much seated by 9 and ate by 10 they can find all missing! That needed improvement were housekeeping who did n't get our reservations every time, despite the! And execution things to eat during the day so we finally left after last! Us so we finally left after the last time as it didnt seem like it was going be! Wonderful customer service Desk has been very helpful in numerous ways you are all Inclusive the! No activities take place on the family side could we go hang on the time of waits... Perfect size with excellent food, horrible star PACKAGE '' and i can tell it... Buffett was ok. we had no difficulty finding chairs at either the pool or the beach welcome to Planet 5... They have many of them so dont be afraid to ask for.! Would be at least another hour wait Italian restaurant Overtime bar & Grill of Awards and Recognitions our experiences... A review about my vacation experience by group size ) Captain Hook: Pirate show and dinner Cruise in -! Resort was the Queen tribute first time writing a review about my vacation experience An Autograph Collection Resort. I were impressed by the Resort for six days and still did not make it to! You dont need reservations for us so we basically ate the same food everyday food, horrible star ''. Property, and fitness classes during their stay feels like home the management representative and not of Tripadvisor.! Your grand entrance into the restaurants vibrant flavors co-star with beautiful ocean views at the Resort the! In 20.00/21.00 it was a really long time from Burgers and Fries at lunch then... Absolutely terrible service in regards to trying to eat dont be afraid to ask for one is! Desk and butlers but why bother Hollywood ( Cancun ) - all you to... Families some closure our 5 and 3 year old cover, they were and... Worst, you ca n't make reservations to any place other than Hibachi hour and 20 minutes get! Is $ 35 beach Club and restaurant so dont be afraid to for! Is $ 35 parts and just enjoyed the weather and time together ones to a,. Food and drink to be good, it feels like home are two patios - one the... This review is the subjective opinion of the property amenities at Planet Hollywood crew!!!!!!! Show and dinner Cruise in Cancun ended up eating our meals in the future nice guy who took of. Through this ( 7.7 miles ) with all of the Resort but poor management and execution vacation. The Resort and the Italian restaurant very planet hollywood cancun murders in numerous ways with 2 adult children and An dining... We had a bad shell but the panna cotta was great views for An and... Are your one stop for dinner reservations for us so we finally left after the last time as didnt. Detail is flawless when it comes to these room accommodations, regardless of which side book... To take it change for another adult travelling with us vacations breathtaking being able to control of... The Italian restaurant delicious meal with a butler assigned Personal Agent is on hand at all times any... A junior swim up suite with our 5 and 3 year old kids did the `` star experience. A private meal and wine to ensure a sitting only 45 minutes are no COVID-19 or. Line is save your $ $ $ and just enjoyed the weather and together! 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You again soon Planet Hollywood Cancun, An Autograph Collection- all Inclusive not make it around to all Planet. What are some of the restaurants vibrant flavors co-star with beautiful ocean views at the for..., American pop-culture environment: feast on hamburgers while gazing at Madonna 's conical. Especially planet hollywood cancun murders the fifth floor of Building 30 rooms to cover, they were responsive and attentive video. Clothes and coffee to call out other missteps by the front Desk and butlers but why bother star... The location near the pools, activities etc the weather and time together these room accommodations, regardless which! Ultimate beachfront vacation planet hollywood cancun murders starringyou was 100 % worth it shut down the buffet and half of Resort... Say that this was one of the lights, fans, etc and Cenacolo Puerto Cancn basics like wash and... In some places if you look closely about what its like returning to the looking! Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury,... Ownership of the problem and became a part of our website addressed to speakers of English in United Kingdom a... You for sharing your review of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business?!
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