The waiter here was also great and very helpful. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Hi, We ordered two as our appetizers. Wanted to get your thoughts. This section is gated, so kids cannot enter or exit without being signed in or out. The floors are all marble, so it can be slippery if you drip water on the floor. We like that we didnt have to make formal plans on this vacation. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. We didnt hold back. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. Thank you for such a wonderful review! Also do not overpack!!! Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. I would suggest you speak to Palace Resorts about Diamond Status. Learn how your comment data is processed. Perfect location for a late lunch. You sign them in, and they have space to play but its not really supervised. Loved this thread and feel really good about it. With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. And so will your 4 year old. We didnt spend any time there. If you want to play a round or two, you need to use your resort credits or charge to your room. Water slide at the Sunrise resort. Just wondering if the have floats for the lazy river and do you have to pay for them. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Are the pools heated since we have a one year old and dont want to end up in freezing pools. We ate lunch at Habibi Lebanase Restauranton our second day. You pay the same price, but we get a small commission for every booking. Great review so useful, especially the part about allergies! Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Hot food selection at the lunch buffet, located in the main Lobby building. Your site is awesome and so helpful;. I dont ever recall them asking for proof of Connors age (he was 4). We used the $1500 credit for dolphin swim and it was amazing. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. This may have been one of our favourite bowls of ceviche ever! In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Dining You also have gourmet meal options and delicious poolside bites all day long. We did not spend time at the adult pool (because we had our boys with us). Bring your bathing suit. Do you recall which swim up building is closest to the lobby? While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Hello, Trip. This is one of the only areas we found that is not all-inclusive. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. He made our last night the best night! Also, how is that managed? Just looking at all your pictures of the amazing food. thanks. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. We are planning to visit next spring (2019) with our two girls 7 and 3. I have a swim up is it connected to a larger pool at all? Pools at the grand are heated, but not the waterpark. Hi anyone booking should check what events are going on. Just ignore them and continue walking until you get outdoor. The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. All beach resorts should follow this example! We thank you for your support! We tipped at the a la carte restaurants. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Fresh fish at the main buffet in the Lobby building. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! Also, do you have any info on how you get the diamond access? Thanks for your comment, Cathy. Hey Shruti we are planning to go to this place in Thanksgiving. Travelled during spring break (near full capacity), two adults, two kids. Service was always excellent. Extremely friendly and connected with the audience. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. What view is better, to garden or resort? Its not cheap, but you get a lot for your money. Not a bad spread! I also forget the name of this dessert. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Also are any of the pools at grand side heated? Can you help us with the costs.? Every pool is full service and theres usually a bar nearby. I asked one of the workers there and they said something about safety. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Hi, thank you for your review. Secondly, are all the photos taken from your trip by you ? Glad to see you guys had a blast. Unique day club area looked awesome but we didnt use it because we have kids. If the waterslides are open, your daughters will love it. If you have a sweet tooth, the desserts at The Grand will blow your mind. We are going in January 2019, have been going since 2001. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. Bikes and scooters of all sizes are available to use at no extra charge. Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! It was a lot of food! Its located in the main lobby building. It looks like our flight out on the last day does not leave until 5pm. Thanks Nguyen! Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. We watched to the magic show and the magician was really good. I know you boys are young but did you notice an area that seemed to have more older teens? All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. View from our 3rd floor balcony. They are all in the same section of the resort. more. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Be sure to check the brochure as not all services are resort credit eligible (ie. It was very helpful! We did not spend a lot of time at the beach. Guess the inspection wasnt done, yet. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. It was another memorable meal. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. The restaurants offer a variety of wines from around the world. Did you tip the room attendants? Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. Im not sure if theres an additional charge for these rooms, but I would assume so. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Marilyn. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. The desserts at the buffets are incredible. Nice overview. So much valuable information and photos! This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. In the main buffet in the Lobby building mornings with our two girls 7 and 3 gated so! & Spa around 10-12 years ago, in fact it could have been.... 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