Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. You might just see an expansion of destinations. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. Other complaints can be found by web search. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Viking Ocean seems to run in grooves in the ocean. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? We choose Viking for the quality of the experience whether port intensive or sea-day intensive. We said yes. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Bigger bathrooms. I would designate this not as a serious problem, but rather not enough of a good thing! My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. The Caribbean comments remind me of a Yogi Berra line:That place? Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. The cuisine on Viking Ocean Cruises is excellent. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Ed L wrote a review Feb 11. Or adding new ports in the Med to their line up. We finally made it in 2022. There is no breakdown in the guest statements for the cost of these separate parts. The food, cabin staff, waiters, cooks, and facilities were first class. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Sail Date: July 2023. How often does a port get skipped on the British Isles Explorer? - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. The Best Way to Book an Ocean or River Cruise. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Thank you for sharing your comments here, Spwest. The entire staff always treats you as family. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) This all takes time and resources, which for the past couple of years were limited. The complaint has been investigated and resolved to the customers satisfaction. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Another . Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. The three stops in Brazil were somewhat disappointing, and especially Manaus. Their ships always look new and are well maintained. Happy Happy Joy Joy. River and small ship ocean cruises. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. The food in the buffet was underwhelming, and. The Osso Bucco is fabulous. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. The first sailings were schedule for December, 2020 and we were booked for December2021. Search Close. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Second was the itinerary. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Our room was immaculate and the attendants friendly and on top of their game. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. 1. Originally booked in 2020, paid in full. It was never clear why there was initial confusion about this. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Loved Tasmania! . The food was tastefully presented and did not disappoint. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. The Restaurant was good. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. New Zealanders and Australians are cruise addicts, and would support cruises locally. I signed up for an excursion $329 per person. Even the cruises in SE Asia & Aus/NZ follow this same standard. Been to all these Mexican resort areas on land vacations. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. By proceeding, you agree to Cruise Critics. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. We found this itinerary that checked both boxes! The travel plan consists of two parts, A and B. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". (Sorry, this is totally off topic, but had to add it.). They were going to lease the Santa Cruz II. Part refund, at least 25%. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. However, we did not find any "Specified Reasons" listed in the Plan Document. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. The cruise was cancelled due the pandemic ($11,367.50) The Jupiter was beautiful and spotlessly clean. They have lots of ships and are getting more! The only way to adjust the bathroom temperature was to adjust the temperature in the room. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. 12/21- 12/28/2022 While some new destinations would be nice, it is not a serious happening. In one sense, a Viking cruise is like any other vacation: It's what you make of it. Started August 27, 2021, By An apology is not good enough. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Sure we were free but that's no excuse. A drinks package at the original cost, when I first tried to book it. The World Cafe, Embarkation and disembarkation were flawless. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. Superb. 1. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. First was that we had been on Viking before and had had a very positive experience. Yazmin Hope and Libby Gallagher I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. They tried Hawaii but island was not ready for cruise ships. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Also lost out on the cruise vouchers. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. ComplaintsBoard.com is a leading complaint resolution website on the Internet. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. We hear of staffing issues on Octanis on the west coast. CC Help Jenn I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Get expert advice, insider tips and more. Embarkation was very frustrating. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Review of Viking Ocean Cruises. The service was impeccable, amazing staff and top notch amenities. This complaint was posted by a verified customer. I had insurance and filed a claim. I totally agree with you on this. Love to be on a ship instead. Ive been to Oz twice and New Zealand three times, all on my own. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Submit a complaint and get your issue resolved. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Also Viking room stewards > Silversea butlers. 3. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Many passengers were distressed by the lack of fresh water. We had Covid tests within 72 hrs of departure. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Still need to do South America when the pandemic is really over. 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