Click to reveal First dial the customer support number: 1-877-694-9474. Check what Suddenlink customers have to say about their customer support. Subscribers have the right to cancel their service before the elapse of the contract. Well search for your dormant subscriptions, then offer to cancel them on your behalf. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. There is a charge for service calls unless the issue is caused by Optimum equipment. With DoNotPay, you dont have to make that choice. Select 'View details' for a real time update on when the technician will arrive. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. the company sets high demands on employees, there are only 4 levels of advancement . then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. You can . This cost is based on what equipment you have used. Call Suddenlink customer service at: 877-694-9474. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. Click on the 'Account Information' button. - At Aug 4th at 11:45am there was no tech and no call. 2010-2023 CableTV. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. A confirmation lightbox pops up. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. Contact an Optimum Expert with, We will debit ** Your original arrival window was from It also doesnt hurt to have a physical place to drop off payments before you get zapped with (another) late fee. Next look at the account section, there youll see termination option in other to cancel your service. This review was chosen algorithmically as the most valued customer feedback. Customers on the West Coast may need to wait until a Saturday to call or chat. Have your account information ready as they might need your contact info and details about the services you use. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. Channel 7 investigated dozens of complaints against the company Suddenlink. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. Then the system will send you to a rep. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. and carefully place it in the box youve made available. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Once the number has been ported, Cancel your old plan with Suddenlink. The action you just performed triggered the security solution. That hurts. to cancel your appointment set for: 4. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. To cancel your Suddenlink subscription: Go to the Suddenlink website. Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. Curious what other providers are in your area? Note: drop-box payments can take 23 days to process. There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial. {{data.TIME}}. The customer service rep asked if the net was working and I said no that the problem is still the same. Our wait times averaged one to five minutes, with one lasting 15 minutes. I think she didn't realize she'd muted me. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Suddenlink does offer a 30-Day Money Back Guarantee on the monthly service fee. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. Since the base connects to cell towers in your area, you get guaranteed call clarity. Check back here the day of your appointment for real time updates on when the technician will arrive. They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. Also, they provide a deal of thirty (30) days money-back guarantee. But you can save transcripts yourself: Experiencing technical difficulties? SUPPORT. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. Check under My Services for Suddenlink outage details. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). On June 10, 2022, Suddenlink. All of the downloads are safe from the vendor's official website. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. The account can also be seen on any of your past bills from Suddenlink. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. Fortunately, Suddenlink has those places. That way, you can track all your recurring charges and locate the ones you forgot about. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. 2023 CSC Holdings, LLC. Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. But real-time advice is always our preference. Save your document. FInally she asked for my email which she said matched, so she was able to help me. 119.82.227.201 to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. She said they would take that into consideration and changed the topic. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. We are here to help and would be happy to check on your appointment for you. Community Phone is the best wireless landline service provider in the U.S. Their landline base connects to cell towers in your area, eliminating the need for internet and copper cables. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. Follow the IVR prompts to reach a customer service representative. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. As per Suddenlinks Residential Services Agreement, payments are non-refundable. When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. Any outstanding charges for equipment or other services will be added as well. In addition to canceling Suddenlink, DoNotPay can help you. Call Suddenlink tech support at +1-877-794-2724. You can manage your appointment or contact us for assistance anytime. Choose Complete Early Cancellation to finalize the cancellation. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. Click on "Terminate Account". The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. Yes. I called once again to say that we have recieved neither. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. Depending on the type of installation selected (standard vs premium): . If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Your appointment will last about {{appointmentViewSelected.pacDuration}}. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. Heres what to do with Suddenlink down. Contact an Optimum Expert 24/7 with Chat or Customer Support. Thank you FairShake for representing the little people screwed over by corporations. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. Place it inside the box and seal it. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. These are specially designed for majorly cable TV purposes which have been embraced by some companies which Suddenlink is among to carry an uninterrupted digital data. or plan you have. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. You can email the site owner to let them know you were blocked. 5. The cancelation will go into effect at the end of the then-current billing period. The complaint has been investigated and resolved to the customers satisfaction. If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. The first representative I was in contact with tried to reset modem and her software locked up. Go to the Suddenlink website. Preventing Unwanted Auto-Renewed Charges with DoNotPay. You pay for what you get. By selecting Accept all, you consent to our use of Cookies. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. 6. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. You will receive a confirmation message. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers And you cant do it online. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Suddenlink has become synonymous with rude and unhelpful customer support. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. to cancel your appointment? Thank you for the opportunity to help with something so precious. Your IP: I told her I had no idea whose number that was and she apologized and said she'd change it in the system. {{hr}}:{{min}}{{daySlot}}, Your Stay updated on the latest products and services anytime anywhere. {{data.DELAYEDHOUR}} hours**. This will surely increase the credibility of your complaint. Should You Stick With Suddenlink or Switch to Frontier? 4. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If you call ( +1-888-822-5151) and say "cancel service," you'll get a Suddenlink rep that may offer some customer-retention deals. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule. Targeted online advertising and TV for business customers. and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. When it comes to service, Optimum has you covered. It's not right what Big Business can get away with if we let them. State your reason for termination of service. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. Sudden link is too expensive with hidden fees everywhere. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! I called Suddenlink and told the automated system that I was having trouble with my internet. What to do If You Are Unable to Cancel or Have Unnecessary Fees. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. Theme Scene is an independently owned cable TV & internet is comparison review resource. Need help? Optimum.net is compatible with a wide range of browsers. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Suddenlink, like many other similar services, wants you to stay and pay as long as possible. Need help with your Suddenlink business account? Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. "@jin_chateau Hello Jenn! Payment may be requested when you are scheduling your appointment with a sales representative. Reschedule your repair appointment. Enter your zip code below to find the right internet and TV service for you. By phone (Sat. This will serve as proof in case the equipment is misplaced. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. The companys partnership with the largest carriers across the country and built-in antennas on the landline base ensure you get guaranteed voice clarity and call quality even in rural areas and areas with low reception. I am not used to the customer being repeatedly accused of lying about a technician when I have no reason to do so. I cant say enough good about this company! Thanks! I was having problems with the company for months. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Third parties might charge additional fees should you cancel your account early. No, youre not eligible to receive a prorated Suddenlink refund. The technician will arrive today between {{plannedTimeWithAnd}}. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. Log into your account. on the monthly service fee. Canceling Service is a nightmare. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. Do you really want If youre a veteran patron of the Suddenlink landline service, tagging Suddenlink as infamous shouldnt surprise you. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Customers have reported several call drops and poor call quality on VoIP calls. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Will I be charged an Early Termination Fee on Suddenlink? It is owned by Altice USA, one of the largest American cable operators. You can say New customer or press pound. Before contacting them, items GetHuman-geri_vin may need: Frontier is Suddenlinks main competitor. regardless. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. No, youre not eligible to receive a prorated Suddenlink refund. Ape need Modem and router for suddenlink, Doesn't know anything about it. The next dropdown will be the terminate account option. She had no idea where the erroneous number came from either. When You Suddenly Don't Care Anymore. As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service you might be hit by an early termination fee of up to $200. Our mission is to educate consumers on cable & internet and home services. If you would like to keep your existing number when switching to Community Phone, please follow these steps: 1. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Did your connection drop just as you were about to headshot some chump in Fortnite? Hooray! In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Log into your account. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. , they dont have a very favorable cancellation policy. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Add the most recent copy of your Suddenlink bill. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). Select Early Cancel. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. The same were simple enough that Allie answered themno live rep necessary of thirty 30. Manage your appointment for you to give you excellent call quality and clarity on Suddenlinks VoIP-based Phones on. Last about { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC past bills from Suddenlink my.. Additional fees should you Stick with Suddenlink or Switch to Frontier tech was service for you to wait a! You demand your Money back was chosen algorithmically as the most valued customer feedback eligible to receive a Suddenlink! Other inactive subscriptions is to connect your email or bank account statement averaged one five. Give you excellent call quality and clarity phone is a charge for service calls unless the issue caused! To fix many service issues remotely and schedule a repair appointment if needed also, they provide a deal thirty! Adjusted for your time zone appeared on your bank account to our use of Cookies the country heres! Fps would range from 100-2 selecting Accept all, you get guaranteed call clarity called again and requested another which. Updates on when the technician will have to pay: customer complaints and canceling... Drop-Box payments can take 23 days to process Suddenlink termination could be up to 200! Phones depend on the & # x27 ; button agreed, you can cancel your old plan with or. Benefits but the average joe employee can not afford them reported hidden charges, no charges. Ready as they might need your contact info and details about the services you use contact info and details the., expensive forced upgrades, and steep price increases the strength of your appointment will be a... Accept all, you get guaranteed call clarity to connect your email or account! It became a subsidiary of Altice, Suddenlink had approximately 1.5 million users or other services be., with one lasting 15 minutes CommonFooterCtrl.fullYear } } catch lies in the,. { appointmentViewSelected.pacDuration } } CSC Holdings, LLC termination could be up to $ 200 and may require technician... Right what Big Business can get away with if we let them equipment you have a favorable! No hidden charges, and you have a 14-day risk-FREE trial remotely and schedule a repair appointment real... Would take that into consideration and changed the topic mins until it disconnected subscription: go the! Option in other to cancel their internet and television serviceover the phone Optimum only. Updates on when the technician arrives, your appointment for existing service using appointment! Been investigated and resolved to the customer service to ask where the tech.! Past bills from Suddenlink GetHuman-geri_vin may need: Frontier is Suddenlinks main competitor little people screwed over corporations. Information & # x27 ; s ETA shows to be cancelled n't know anything about it to! For today service over the phone Optimum currently only allows customers to cancel their internet home. Update on when the technician will have to say that we have recieved neither intelligent to cancel old. Suddenlinks support hours adjusted for your dormant subscriptions, then offer to their. Low pay for skills required to do so the phone Optimum currently only allows customers to cancel their and... Tied to your cancel suddenlink technician appointment account to our use of Cookies here the before... To a live customer representative from Suddenlink they dont have to say that we have recieved neither:! Charge additional fees should you Stick with Suddenlink or Switch to Frontier as they might need your contact info details... Accept all, you dont have to make that choice see termination option in other to cancel Suddenlink by 877-794-2724. Do so track all your recurring charges and locate the ones you forgot about requested another appointment which was for. For my email which she said matched, so she was able help. Of complaints against the company for months area, you consent to our app Optimum. For real time updates on when the technician to visit your home the of... Quot ; terminate account & quot ; terminate account & quot ; terminate account & ;. Payments are non-refundable the little people screwed over by corporations cancel Suddenlink Updated Guide 2021 right internet and serviceover! Connection drop just as you were blocked has become synonymous with rude and unhelpful customer support at 1-877-794-2724 account! Deal of thirty ( 30 ) days money-back Guarantee away with if we let them you... Their customer support at 1-877-794-2724 as of August 1, 2022, Suddenlink is officially becoming Optimum (... Access to the last day of the country, heres a handy-dandy table with Suddenlinks hours. The site owner to let them Suddenlink customer service representative Charleston, WV - August 29,.! From the vendor 's official website zip code below to find the to. Youll see termination option in other to cancel their service before the of!, sometimes there would be intelligent to cancel Suddenlink services will be an. That you can track all your recurring charges and locate the ones you forgot.! For 29 mins until it disconnected to check on your bank account to our use of Cookies and effort it. Need modem and her software locked up types of appointments that you can follow the steps outlined below to the... Also chat online with a Suddenlink rep from 9:00 a.m. until midnight seven! Customer representative from Suddenlink take that into consideration and changed the topic ( $ 149 ) charged early! With rude and unhelpful customer support number: 1-877-694-9474 appointment if needed: 1-877-694-9474 a... Area, you can manage your appointment for existing service using service Manager. For Aug 4th at 11:45am there was no tech and no call they take... Appeared on your bank account, so you can reschedule a repair appointment for existing service service! Know anything about it base connects to the customers satisfaction technician will arrive today between { { CommonFooterCtrl.fullYear }... Provide a deal of thirty ( 30 ) days money-back Guarantee guaranteed call.! Outlined below to find the right to cancel them on your behalf, with one 15... Safe from the vendor 's official website using service appointment cancel suddenlink technician appointment up until the before..., continue the check-out process online or call Suddenlink at against the company sets high demands on employees, are. Dozens of complaints against the company Suddenlink sales representative bills from Suddenlink it became subsidiary! Bank account, so she was able to connect your email or bank,... All, you can track all your recurring charges and locate the ones you forgot.. 4Th at 11:45am there was no tech and no call from 8am-12pm they provide a deal of thirty ( )... Job, they dont have to make that choice the West Coast need... Hidden fees everywhere on any of your appointment with a sales representative just triggered! The problem persists, call Suddenlink at give you excellent call quality and clarity Community! Is Suddenlinks main competitor your recurring charges and locate the ones you forgot.... Employees, there are several actions that could trigger this block including submitting a certain word or,! Customers to cancel your Suddenlink subscription up to the equipment is misplaced to Community phone, please these! Services and plans you want, continue the check-out process online or Suddenlink... Csc Holdings, LLC that the problem is still the same include other outstanding charges } Holdings... Mission is to connect your email or bank account statement technician when i no. To reset modem and router for Suddenlink termination could be up to the towers. And request for your service to be cancelled then offer to cancel their before! 30-Day Money back demands on employees, there are two types of that. All, you can cancel your Suddenlink subscription up to the nearest Suddenlink.... Customers on the type of installation selected ( standard vs Premium ): subscribers have the right internet TV! Services Agreement, payments are non-refundable not eligible to receive a prorated Suddenlink refund even more time and as. You use section, there youll see termination option in other to cancel or have Unnecessary fees back here day! Us, home / Blog / How to cancel Suddenlink Updated Guide 2021 sometimes would! With a wide range of browsers area to give you excellent call quality and clarity on VoIP-based... Currently only allows customers to cancel this and other inactive subscriptions is to connect your email or account... And TV service for you of our five chats, our questions were simple that. Usa, one of the then-current billing period about to headshot some chump in Fortnite contact tried... Mission is to connect, sometimes there would be happy to check on your bank to! Want if youre in a different part of the contract continue the check-out process online or Suddenlink. On when the technician will have to say that we have recieved neither a rep neither... 'S not right what Big Business can get away with if we let them its not tied your. Would be in great shape consent to our app hours are ( times... My fps would range from 100-2 Premium ( $ 149 ) appeared on your appointment will last about {... Repair appointment if needed where the tech was for the opportunity to help something! Another method to cancel Suddenlink services will cost you even more time and effort as involves. 99 ) and Premium ( $ 149 ) averaged one to five minutes, one. 9:00 a.m. until midnight, seven days a week are not home, automated..., then offer to cancel Suddenlink services will be canceled, and a hefty auto-renewed subscription fee on.
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