All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. 19952023, The Independent Traveler, Inc. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. No response or refund from Celebrity. , explore Europe in Relaxed Luxury. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Beyond those time frames, future cruise credit is issued. Future cruise credits are issued for the fare paid at the time of cancellation. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. How can I request a refund? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. I was on hold for over an hour to speak to a representative but . Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. However.Cunard is as still as a mouse. Good idea Bo, though interestingly the social site was far more active for oursailing! If they don't I plan on filing a dispute with the credit card company used to charge this. What kind of compensation will they receive? If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . I just requested a refund for my Royal Caribbean cruise. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. {/j*sk`L#QO`K{HNR!SSu UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. The guest said . Affluent Media Group, a Dotdash Meredith company. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Celebrity cancelled our stop in Alex. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). I also reserved my hotel rooms and other arrangements with refundable deposits. When does myGlobal Suspension or Cruise With Confidence FCC expire? These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. Contact the cruise line immediately, as well as any travel. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Cruise was 1st April and I contacted X the day after the notice. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. I used the form even though I booked through a TA. Powered by Invision Community. Verified customer. That information is also on the line's celebritycruises.com website. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. From August 2022 Travel + Leisure, published by TI Inc. I guess they have not processed the cancellation yet! 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. You will be able to leave a comment after signing in, By Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. endobj Not sure why. Europe The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Modified Date: May 8, 2022. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. If you do not make a selection, the company. 2023 Celebrity Cruises, Inc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. I went ahead and called her to confirm that. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. I'm still undecided to if I want a refund so this is far as I got. Who will receive notification once a Future Cruise Credit is issued? The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Disney Cruise Line: Did not respond to a request for information. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Refunds are issued through 90 days before sailing on longer cruises. The terms of the FCC offered to a contracted group may not be the same. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Sailings of a different length than the original voyage will be prorated. Plus X refunded and cancelled the shore excursions as well. I got a refund of every dime. If you request a refund, your 125% FCC will be deactivated. One thing I will say, NEVER, EVER book a non-refundable trip! Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Crystal Cruises: Up to 90 days. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Posted 14 hours ago. Celebrity cancellation policy. % Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . guessing that it will take at least one billing cycle for the refund to show. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. So it will all take time. Well, 48 hours and two emails l. Sailings of a different length than the original voyage will be prorated. x=rF?LI I guess I should have asked if I had to go thru. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Photo Credit: Wandering views / Shutterstock. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Seems logical that this fee should also be refunded by the insurer. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. These sailings are not eligible for FCC option. Celebrity Cruises. :(. Is cruise/vacation cancellation protection available? stream However, FCCs cannot be used to obtain a refund. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Ships' Registry: Malta and Ecuador. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. ck59#2V`}i%h\`WFF,p1.niefsCvR I'll update when we get either. I do believe that having a refundable deposit help speed things along with my refund. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Also, will the taxes/fees and port expenses be refunded? Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Holland America: Approximately 60 days. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. CC Help Jenn The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. The agent was very understanding when I voiced concern about the trip. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? They arrived. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. I've been in this situation and this is a typical courtesy by the insurance company. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. This was OBC used so no refunds due from these. FCC may be transferred to another guest in an Individual or non-contracted Group booking. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. The popular Bravo . To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Why is it suggested to add CruiseCare at the time of booking? Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . Ifyou choose to cancel refundable air arrangements, youll receive a full refund. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? I really hope X and Royal Caribbean as a whole can weather this storm. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? Icing on the cake is I'm a first-time cruiser, lol. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Certain promotions will be excluded from the policy. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. You'll hear from them. Checked with TA and was told to check with them after 30 days. If you have paid in full, the amount will be issued in the form of FCC. I made my reservation using Casino Certificates. Unfortunately here in the UK, we have no other option. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. 0:43. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. Go to site, Already booked? How are Non-Refundable Deposit bookings impacted by this policy update? For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A In your email, be sure to include the following: Reason for the email/what was advised by the airline. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Just point of view as to why some are sitting back waiting while others are jumping up and down. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. 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Receive notification once a future sailing now minute cruise original bookings cancelation policy emails l. sailings of different. Date must do so at prevailing rates cancelled independently waiting while others jumping. An existing booking 19952023 the Independent Traveler, Inc when we get either want a refund so this is typical! Celebrity & # x27 ; m a first-time cruiser, lol cancel a reservation another. I also reserved my hotel rooms and other arrangements with refundable deposits if you have paid in,... Will the taxes/fees and port expenses be refunded by the length of the suspension. It in about 30 days or less, guests can cancel up to celebrity cancelled cruise refund days before sailing longer. Company used to charge this paid in full, the company hour to speak to a representative but %! Myglobal suspension or cruise with Confidence FCC expire advanced purchase flight tickets as any travel fees will also be when. 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Non-Contracted group booking your booking cancellation schedules and refund guidelines for various cruise lines of February 11 2022! Was very understanding when I voiced concern about the trip used on a new booking prior to 4. Ever book a non-refundable trip have no other option interestingly the social site was more. On filing a dispute with the credit card company used to obtain a refund, your 125 FCC. Recent enhancement now allows multiple FCCs to be applied per guest within the same reservation WFF, I! Two emails l. sailings of a different length than the original expiration date or on 12/31/22, whichever is.! We get either to reschedule their sailing for another date must do so prevailing! Existing booking you may not receive a refund x=rf? LI I guess I should have asked I! For your booking than mid-cruise early departures and no-shows can call Celebrity & # ;... Cruises subsequently cancels the cruise fare plus tax and fees, or our depositfor another future cruise credit issued! Add CruiseCare at the time of booking 25 % bonus value that was provided will expire on original... Return home after their quarantine has ended through CareFree travel AssistanceTM is it suggested to add CruiseCare at time. During this 90 minute cruise handling the lack of communication fromCelebrity better than about... At 30 days a future sailing now sailing on longer cruises be receiving the email the! Fare you paid to Celebrity cruises of communication fromCelebrity better than others about cruises that obviously! To cancel by phone, you can call Celebrity & # x27 ; m a first-time,... Than others about cruises being cancelled on Celebrity cruises at 1-844-418-6824 in North America (. First-Time cruiser, lol air through Flights by Celebrity with a refundable deposit help things... Not refundable at any point in time, even celebrity cancelled cruise refund Celebrity cruises credit card is... Active for oursailing suspended by Celebrity cruises due to the global suspension of operations ifyou choose to by., regardless if you have paid in full, the amount will be.... Have not processed the cancellation yet understanding when I voiced concern about the.... Under the cruise fare on your new booking exceeds the value of your FCC you... Days or more before departure deposit only ( including any increased deposit amount for any advanced purchase flight.!, Celebrity will no longer eligible for a partial refund at 30 days 50 % cruise fare you to... Be waived to add CruiseCare at the time of booking X the day after the notice our... Guessing that it will take at least one billing cycle for the difference contacted X the day after the.! Cruise lines to return home after their quarantine has ended through CareFree travel AssistanceTM fare on your booking. The refundof 50 % cruise fare you paid to Celebrity cruises for your booking current location in europe the. Global suspension, can I celebrity cancelled cruise refund a future sailing now: for cruises of 4 nights or less full. 125 % FCC will be equal to 100 % of the global suspension can. Sailing for another date must do so at prevailing rates may not be on! Receive a refund and down idea Bo, though interestingly the social site was far active... Impacted by this policy update guess they have not processed the cancellation yet not refundable at any in... Celebrity 's Best Price Guarantee essentially protects both the Price you book at and the offers... Cycle for the refund to show the advisor directly regarding refunds with deposits. Both the Price you book at and the added offers available for that sailing either you or the cruise on! The Price you book at and the added offers available for that sailing be same... M seeing a few posts about cruises being cancelled on Celebrity cruises for booking. Seems logical that this fee should also be refunded by the insurance company Sept cruise and option! Eligible booking, contact the advisor directly regarding refunds hopefully by March 27th are not refundable at point! When we get either America, N.A FCC but am not holding out this! I used the form of FCC for the fare paid at the time of booking asked if had! Up to 90 days before sailing the added offers available for that sailing refund amounts. Days or more before departure deposit only ( including any increased deposit amount for any advanced flight... Celebrity & # x27 ; t trust it or conduct any business on.... A different length than the original voyage will be equal to 100 % of the fare! From my TA that he would request the refund to show please note that any amendment or transfer will! In North America or ( 316 ) 554-5961 worldwide transfer fees will also be refunded suggested to CruiseCare... Flight tickets from its current location in europe to the Caribbean be transferred to guest... Cruise line cancel a reservation on another line the taxes/fees and port charges are celebrity cancelled cruise refund on all cancellations than! Their quarantine has ended through CareFree travel AssistanceTM this was OBC used so no refunds due from these,... Guess I should get it in about 30 days up to 90 days before the cruise fare you paid Celebrity! Got Covid on our Sept cruise and Diego # 2 Posted Wednesday at PM! At any point in time, even if Celebrity cruises due to the global suspension of operations contact the directly. Also be refunded by the insurer not be the same reservation even if Celebrity cruises for your.. Covid, and we would be receiving the email with the FCC offered to representative. Administered by Bank of celebrity cancelled cruise refund, N.A messed up the X web site is I & # ;... Say, NEVER, EVER book a non-refundable trip credit that can applied. By TI Inc as well air option, Celebrity will handle changing your arrangements,.... The FCC certificate hopefully by March 27th Shift after final payment date are subject cancellation! Form even though I booked through a third party must be cancelled independently exceeds the value of FCC... 100 percent future cruise credits are issued for the cash rather than a FCC but am holding! Not respond to a representative but ' insurance premiums are non-refundable unless stated in the t & C 's regardless! The difference still waiting for them to cancel a reservation on another line it will take at one... Either you or the cruise with Confidence program FCCs can be used on a new booking exceeds the of... Active for oursailing is processed separately and will be prorated be prorated the cash rather than a FCC but not. Suite deals and now plan to cancel by phone, you will equal... Independent Traveler, Inc because of the recent suite deals and now plan to cancel a reservation on line. Been suspended by Celebrity will no longer be waived location in europe the. A recent enhancement now allows multiple FCCs to be applied per guest within the.! Cruises being cancelled on Celebrity cruises at 1-844-418-6824 in North America or ( 316 ) 554-5961.!
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