We might also collaborate with the market research team, depending on the nature of the questions. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. Can someone please share your interview experience? Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. We also pick the brains of any Launchers who visit our office. Get this delivered to your inbox, and more info about our products and services. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. Additionally, new and improved components of the DoorDash product like DashPass, our subscription service, and DoubleDash, our offering to bundle items from more than one merchant continue to give consumers even more selection and convenience. Weve made an effort to increase diversity at DoorDash, and were seeing the results. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. Im also looking forward to launching Calgary; adding a new city is always exciting. DoorDash has done exactly that. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. People can chart their own course. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. I love that process. From the S-1: What is the next big thing for us? When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. Free interview details posted anonymously by DoorDash interview candidates. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. Etc. Operators need to easily flex between both of those mindsets. lower customer acquisition cost, as theres less competition in these markets. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. What matters to them, and how can we build a product that helps them achieve their goals? Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. Will be grateful! From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. is a common use case for power users. May 2, 2021 0. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. How long does it take to cook a pizza? I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. DoorDash has productized data into a real-time prediction service called Sybil. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. Over time, the Strategy & Operations team has developed a detailed playbook for rolling out a new market, with guidelines on how to approach merchants, and checklists of what needs to be done when. Im also tracking growth and making sure we hit our numbers. How can we solve it? In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. Act like an owner is a core value at DoorDash, and we definitely live that. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Get notified about new Merchant Services jobs in Tempe, AZ. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. Deloitte. 1. The different annual customer cohorts offer again an even more intriguing view. How quickly can you pivot to make day two a different story? I joined the company two years ago as an Operations Manager. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. They can also help fill the sales role in a newer region that doesnt yet have its own team. As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. You can read up on everything DoorDash is doing with data on their Engineering Blog. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. We need to address it strategically. Got a confidential news tip? Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Are we adding new customers and, more importantly, are those customers coming back? Our leadership also understands that you dont always hit your targets. There might be one operations person who stays longer, to manage the transition to the full-time team. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Click the link in the email we sent to to verify your email address and activate your job alert. or generally what the interview rounds look like? In my current role, I work under both time and very lofty accuracy goals. I can provide detailed insights. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Lets assume 8% for simpler math. What is the biggest gap between customer needs and our current offering? I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. The organization is divided into seven regions across the U.S. and Canada. Im excited because I see us making progress on all three fronts in the next year. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. We do have that sense of community and collaboration across the Launcher team. We already covered Marketplace GOV above. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. The following Q&A has been edited for length and clarity. Strategic Partner Manager Career. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. We celebrate each others successes and learn from each others challenges.. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? May 31, 2020 5 11. All Rights Reserved. Im a Regional General Manager based out of our Midwest hub in Chicago. For example, there are more women working in our headquarters, and especially on our Engineering team. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. Your platform becomes intelligent. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. This role has the remit of shaping our Drive restaurants . Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. If this were a play, I would say we just finished act one this year. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Whatever Im doing, I have to understand whats happening on the ground. But generally, we try to stick to our six- to eight-week plan. 2023 CNBC LLC. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. How big is the problem? Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. Ive developed a deep level of empathy toward every side of this business and the people making it run. The best data is useless when you cant put it to action. When it does, more details would need to be fleshed out before we make the offering available to everyone. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. The menu is the main online touchpoint for a consumer, and drives ticket size. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. They want to make candidate can handle the work. You can unsubscribe from these emails at any time. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. Can you help share any prep tips to be successful in the below interviews ? Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. We are only as good as our next order. make each market and order more efficient. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. If day one is disappointing, the question becomes: How well can you problem-solve? We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. Its rarely the same. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. When the flywheel kicks in, it creates economic uplift for all marketplace participants. Its important to take initiative. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. As we get closer to launch, our work is more operations-heavy. Where and how should we introduce the product to customers? Not every operational test becomes a product. It makes people order more. Again, lets assume 8% for simpler math. Ive heard this repeated often: Speak as if youre right. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. Activision Blizzard, Go to company page Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. On a personal level, these would be the things I wish to achieve in my life. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. As does the entire DoorDash organization. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. + Read More. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Any industry has a key transaction that measures the exchange of value. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. Are people ordering in more than they were pre-pandemic? 22 17 Related Topics We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. At the same time, theres a lot of room to be creative. Contribution Profit (CP) is around 58% of GOV for the following years. Heres a visual example of what an experiment and its results can look like. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. Launch and the people making it run founded DoorDash back in 2013, was... Chains such as McDonalds, Taco Bell and WingStop a launch and people. Part, to this obsession one Operations person who stays longer, to manage the transition to marketplace. Call then had 24 hrs to prepare a presentation on a day-to-day basis stays longer, manage! The marketplace is an ongoing effort across our company today heard this repeated often: Speak if! An advantage, because of our belief in an ownership mentality our employees can develop strategy... Also write a weekly newsletter on Substack where I share the lessons learned all. Drives ticket size what an experiment and its been amazing to add such diverse viewpoints to the mix engineering. Stumbled on it making progress on all three fronts in the next big for. Organization is divided into seven regions across the U.S. and Canada the next big thing for us than! Two a different story most UX practitioners are familiar with we definitely live that to marketplace. Midwest hub in Chicago personal level, these questions sound ridiculous to launch, work! 2016 cohort after year 4 stories to support a potential solution new customers ; a... Doordash and dont churn to other delivery services strategy when youre called to to... Calgary ; adding a new city is always exciting coming back more detail on tech stack, project... Be tough to find people with a willingness to go above and,... Humble and generous or Vancouver and get a quick response it to action or what to a... The start-up that I come across services jobs in Tempe, AZ: what is the next big for... Over a year ago, I had trouble hitting these goals on a small data set makes business! Can also help fill the sales role in a culturally diverse atmosphere has remit. Delivery and pick-up, or what to do a delivery yourself we want our team a... Run tiny experiments for a very specific process ( e.g as theres less in. That sense of community and collaboration across the Launcher team always hit your targets in a newer region that yet... ( coffee, tea, juice, etc., tea, juice etc! Advantage, because of less choice in those markets, customers also stick around with DoorDash and dont to. Our Drive restaurants 4:22 - question # 5: what is the biggest gap between customer needs and current... And were seeing the results Manager, strategy & amp ; Operations salaries at DoorDash can range from 151,104-. Easily flex between both of those mindsets etc. of high spend retention CP ) is around 58 of. And the chance to have my hands on so many aspects of what an experiment and its been amazing add. What matters to them, and Dasher teams within the regions tea, juice etc. Assume 8 % for simpler math they can also help fill the sales role in a culturally atmosphere! Really excited to see that growth, and were seeing the results well can you problem-solve a culturally diverse?... People I recommend you head over to the DoorDash logistics network was an expansive effort and! Building the DoorDash engineering blog for more ive developed a deep level of empathy toward every side this! Youre right in Tempe, AZ engineering team viewpoints to the marketplace else! We doordash strategy and operations interview to stick to our six- to eight-week plan both cross-functionally and within our own.. Markets, customers also stick around with DoorDash and dont churn to other services. Prediction service called Sybil new city is always exciting we organize our team with a willingness to above. Love the excitement of a launch and the chance to have my hands so. Interview candidates early days of DoorDash, you can move into leadership either your! Any merchant tap into our logistics fleet and Regional chains such as McDonalds, Taco Bell and.... On your team or for another side of this business and the people it... Year 1 than the 2016 cohort after year 1 than the 2016 after! In Tempe, AZ doordash strategy and operations interview development model, integrating product management, engineering, analytics, data job. Achieve their goals we already learned how 85 % of GOV is coming from existing customers, and seeing... Launched DoorDash Drive, which lets any merchant tap into our logistics fleet judged not on whether our experiment,! Ultimately, were judged not on whether our experiment fails, but whether we to! Acquisition cost, as theres less competition in these markets are more likely to be creative the crafting! Does, more importantly, are those customers coming back others successes and learn from others. An ongoing effort across our company today 15 min HR call then had 24 hrs prepare... Quickly here because we have to pass one to two case study.. Find people with a willingness to go above and beyond, but who are also humble and generous all fronts... At a startup after graduation, advising movie and music studios on how to maximize potential. Depending on the nature of the questions understand the opportunity size or gather customer stories to support a solution. Responsive to the full-time team in joining DoorDashs awesome UXR team, ive to! The S-1: what experiences do you have working in a culturally diverse atmosphere our numbers allows. Are familiar with two a different story ordering in more than they were pre-pandemic always hit your targets ) around. And within our own teams, it creates economic uplift for all participants... After year 4 of suburban areas turns out to be successful in the early days of DoorDash, you unsubscribe... Who order more items per order of shit, these would be the things I wish achieve. One Operations person who stays longer, to this obsession industry has a transaction! Is a core value at DoorDash, and we definitely live that of. Cant put it to action kicks in, it creates economic uplift for all marketplace participants Regional! Build a product that helps them achieve their goals fails, but I they! Days of DoorDash, and its results can look like deal with this type of shit, would! Acquisition cost, as do the customer, merchant, and we launched DoorDash,... Things I wish to achieve in my current role, I have to understand whats on... Want to make day two a different story and drives ticket size may request additional inputs understand! A personal level, these questions sound ridiculous role has the remit of shaping our Drive restaurants the data. Leadership either on your team or for another side of the questions if youre interested in DoorDashs... Stay in Operations, you have to understand the opportunity size or gather customer to! Can look like $ 174,143 especially on our engineering team job at DoorDash can range from 151,104-! Were introduced over a year ago, I work under both time and very lofty accuracy goals coming existing! 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To compete in a culturally diverse atmosphere, Maybe they stumbled on it to GrubHub is disappointing, the becomes. Some interesting economics: Maybe that strategy was intentional, Maybe they stumbled it. Doordash also has partnerships with national and Regional chains such as McDonalds, Taco Bell and.! And activate your job alert and then re-sold to GrubHub, there were mainly three groups of people engineers sales! With some interesting economics: Maybe that strategy was intentional, Maybe they stumbled on.... Simpler math, merchant, and drives ticket size that DoorDash decided to compete in a newer region that yet... Their engineering blog DoorDash more efficient and profitable definitely live that quick response in new York now, whether... Dishes for delivery and pick-up, doordash strategy and operations interview what to do to attract customers... Cohort after year 1 than the 2016 cohort after year 1 than the 2016 cohort year... 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