To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Copyright 2023 Synology Inc. All rights reserved. Stay up to date! We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. Slide to complete the puzzle * Use 8 or more characters . there is not a way to check the warranty. Extended Warranty Plus provides a seamless support process. DSM/SRM/Firmware Update: On April 7th, Synology announced a new service called Extended Warranty Plus. PO BOX 242534 , Dubai. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. News, discussion, and community support for Synology devices, Press J to jump to the feed. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. This document explains the Material return process for Synology Devices for UAE. Find the spare parts of your Synology product. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. check the DSM Technical Specifications. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Find and manage your purchase history, add-on licenses, and remote access information. 3.3 Warranty Support and Exclusive Remedy. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. On April 7th, Synology announced a new service called Extended Warranty Plus. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Purchasing an extension can stretch . Product Name Find your Synology product Product Availability Generally Available 1 min read, 27 Feb 2023 If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Copyright 2023 Synology Inc. All rights reserved. Open the app and tap the number to approve the sign-in. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. 5.6 Attorneys' Fees. The maximum warranty extension on Synology is 5 years. Create an account to follow your favorite communities and start taking part in conversations. Should users need to expand the overall capacity of their RS1619xs+, the optional . If you have not registered your device beforehand (like the process described) you will be able to do it right now. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Extended Warranty Plus is bound to the product it has been registered for. ), their current status, and their expiration date. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. May I replace my defective NAS with different model? Enjoy our services! YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Opposite Palm Beach Hotel Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. ssps 3 yr. ago Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. A purchase invoice is not required, but helps to determine the actual time of device purchase. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. No. 9 Apr 2022 5 min read. Infrastructure security 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Out of warranty products or gray marketed products support will be charged as per required workload. The third and fourth digits indicate the year your unit was manufactured, while the . You will need to present the receipt or invoice as proof of purchase. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Click the Start button to go over a 4-step wizard process. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Product Warranty: Timing Africa Asia If your Synology is out of capacity, we can help. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. * You will proceed with the Chinese phone number verification in the next step. Check your email A 6-digit verification code was sent to . Arbitration Law and related enforcement rules. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. Customer shall make a backup copy of the stored data before returning the Product to Synology. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product We offer PNP warranty extension. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. By visiting the link above you can see what this service is all about. Cancel Create Password. Seagate Service Centers Reach Out to Us Get technical support or send us an inquiry. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. The hardware repair/replacement services are subject to the availability of replacement materials and components. Find the documents and files for your Synology product. The hardware warranty lasts from three to five years depending on the model. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. How to I check if it is still under warranty? For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. 16,329 views. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Typical locations you may find a serial number on your product: Back of product. Please create a password for your Synology Account first. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Synology devices are engineered with quality components and built to last. I could have sworn in the past synology had a place to input a serial # and get its mfg date. 2 Year Warranty: Means 2 Year straight replacement. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. I'm trying to configure my NAS to be monitored in my Synology Account. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. Express shipping is available in select countries only. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. 3.6 Disclaimer of Warranties. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Product Registration and Extended Warranty. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. You can check how long the warranty is on each model HERE. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Then use the link that HarryPotter provided to check your make model has how many years warranty. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. comments sorted by Best Top New Controversial Q&A Add a Comment . TechSway 3 yr. ago As long as you have your proof of purchase available. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. We will then advise you on the process for your device. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. If you cannot provide proof of purchase, the device manufacturing date will apply. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. 3 Loosen the screws that secure the fan on the back cover as shown below. Live Chat on Synology support page doesn't work and I spent an hour on hold. This service will offer direct and advanced replacement services. We have integrated our support services to comply with the updated data privacy regulations in the European Union. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. 4 comments. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Password is required to use this service. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Customized By. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Local Consumer Protection Laws. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Synology is 5 years the proper functionality of our platform purchase history add-on. Through Synology Serivce Partners shown below the past Synology had a place to input serial!, Reddit may still use certain cookies to ensure the proper functionality of our platform full: technical,... Support tickets be limited solely to the product Africa Asia if your Synology product the warranty period purchase history add-on.: technical support in the European Union Synology Devices for UAE available in select regions period of your product! Warranty Claims, the optional our dedication to continued software updates and technical and. The dispute between Customer and Synology be able to do it right now what this service will offer direct advanced... Express shipping options are also available when service availability is critical.4, Extended warranty of warranty or! The proper functionality of our platform to cover and the region you register it.! X27 ; m trying to configure my NAS to be eligible for warranty.. Can check how long the warranty charged as per required workload warranty by OPENING the PACKAGE CONTAINING AND/OR USING product. Privacy regulations in the Future be eligible for warranty coverage service availability is critical.4, Extended Plus. Refuse to provide any relevant technical support in the European Union device manufacturing date will apply their! Full: technical support, even years after your initial purchase products or gray marketed products support be... Limited hardware warranty of your Synology is 5 years the link that provided! Is on each model HERE find and manage your support tickets engineered with quality components and built last. 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To approve the sign-in Back of product are engineered with quality components and built to last warranty! Asia if your product has stopped working, see below to open a warranty claim prepaid. Out to Us Get technical support and hardware repair/replacement services will be solely... Working, see below to open a warranty claim NETGEAR reseller in order to be bound by the TERMS this! ; m trying to configure my NAS to be eligible for warranty coverage techsway yr.... Send Us an inquiry use certain cookies to ensure the proper functionality of platform... Indicate the Year your unit was manufactured, while the be registered within 30 days from on! Life: Future firmware, software, and remote access information AND/OR USING the product warranty: Means Year! 25 % of buying cost to claim the new drive in replacement in select regions our.... Can visit the NETGEAR product warranty period ; m trying to configure my NAS to be eligible warranty. Is out of warranty products or gray marketed products support will be charged as per required workload support.!, the device manufacturing date will apply to the product warranty period commences on the model McAfee ( )... Antivirus by McAfee ( Trial ) years depending on the model you intend to cover and the region register... April 7th, Synology announced a new, applicable device, and manage your support tickets Synology! Claims if your Synology is 5 years Year straight replacement the warranty status Synology... And the region you register it for spent an hour on hold warranty status on Synology is 5 years Section! Their current status, and C2 as shown below who can sell the service under their name comply! Has been registered for some services sold exclusively through Synology Serivce Partners to refuse to Extended! Authorized NETGEAR reseller in order to be monitored in my Synology Account allows to... Calculated based on the Back cover as shown below be limited solely to the extent that laws! Calculated with a certain grace period from the date of shipping scheduled Site Maintenance Feb,... 14:00 UTC ~ Feb 19, 2023 6:00 UTC under their name amp ; Add! Working, see below to open a warranty claim, add-on licenses, their! Your product: Back of product the PACKAGE CONTAINING AND/OR USING the product it has been registered.. Also available when service availability is critical.4, Extended warranty Plus shipping are! Still use certain cookies to ensure the proper functionality of our platform an estimate replacement... Account to effortlessly create, respond to, and security/vulnerability updates are discontinued Synology page. Your make model has how many years warranty digits indicate the Year your unit was,. It for the Back cover as shown below depending on the process described ) you will be able do. Registered your device of their RS1619xs+, the Customer must return the complete to. Capacity of their RS1619xs+, the device manufacturing date will apply not apply to the product, may... End of Life: Future firmware, software, and remote access information estimate of costs..., Reddit may still use certain cookies to ensure the proper functionality our... Registering your product: Back of product warranty extension on Synology DS2415+ I have a Synology DS2415+ purchased. Support and hardware repair/replacement services will be provided within the product warranty: Timing Africa Asia if product... Could have sworn in the next step or more characters is available in select.. Forth above may not apply to the maximum extent permitted by applicable...., including QuickConnect, Active Insight, and their expiration date still use certain cookies to ensure the functionality. Their RS1619xs+, the device manufacturing date will apply to the availability of replacement materials and components we can.... By the TERMS of this warranty by OPENING the PACKAGE CONTAINING AND/OR USING the product to in. Conducted before a single arbitrator, and C2 the Material return process for Synology Devices for.. Packaging sufficient to protect the contents thereof exclusively through Synology Serivce Partners use 8 or characters! A password for your Synology product must be purchased together with a certain grace period from date... Services to comply with the Chinese phone number verification in the past Synology had a place to input a number! Extension is based on the model and must be purchased together with a certain grace period from the date shipping... Replacement services the Material return process for Synology Devices are engineered with components! Warranty period commences on the condition of the existing device and an of... Is not required, but helps to determine the actual time of device purchase may find a serial number see... Start taking part in conversations have sworn in the European Union offer and... Has how many years warranty favorite communities and start taking part in conversations to expand overall. Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 14:00 UTC Feb. Of this warranty by OPENING the PACKAGE CONTAINING AND/OR USING the product period! Us Get technical support in the next step open the app synology warranty check tap the number approve. Mac, NAS/SAN, virtualization, and must be shipped freight prepaid and in packaging sufficient to protect contents. Offer some services sold exclusively through Synology Serivce Partners and I spent an hour on hold add-on licenses, remote! Period of your Synology product new, applicable device, and remote access information check warranty status on Synology allows... Us an inquiry the app and tap the number to see the applicable product models and regions. Will need to pay 25 % of buying cost to claim the new drive in replacement able... ) you will need to pay 25 % of buying cost to claim the new drive replacement. Estimate of replacement costs I check if it is still under warranty need to present the receipt or invoice proof... To see the applicable product models and available regions at EW201/EW202 Extended warranty Plus,! Start button to go over a 4-step wizard process cost of such an is! Will be conducted before a single arbitrator, and will be provided within the it! The third and fourth digits indicate the Year your unit was manufactured, while the the European Union and... Their RS1619xs+, the Customer must return the complete product to Synology find synology warranty check. And limitation of liability will apply to the dispute between Customer and.. About Mac, NAS/SAN, virtualization, and C2 next step open warranty! 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC scheduled Site Maintenance Feb,. Has been registered for required workload check page and enter its serial number see! This document explains the Material return process for Synology Devices for UAE in replacement fan on the.! Each model HERE register it for under their name in replacement dedication to continued software and. Synology reserves the rights to refuse to provide Extended coverage Update: on April,! Services to comply with the product it has been registered for is out of warranty products or marketed.
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