If there are risk indicators for the transaction, the issuing financial institution can provide a warning and education about fraud and fraud to give the consumer the opportunity to take a break before sending the money. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. Complete the form and we will respond to you via email within 2 business days. 9. In other words, service of the subpoena to request documents; Then, 10 days later, serve the subpoena requesting the documents. g. Zelle Liability for Unauthorized Transfers for Chase Business Deposit Accounts Only . Today, only digital transactions of $20,000 or greater are required to be reported to the government. You acknowledge and agree that this E-sign Consent is being provided by you in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and Zelle both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means. The Zelle Network (referred to in this Service Agreement as Zelle, we, us, or our) provides a service (the Service) that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a User) using aliases, such as email addresses or U.S. mobile phone numbers. Please check with your enrolled financial institution for any fees they may charge to send or receive money. Pharmaceuticals and other controlled substances; Sexually oriented activities or materials; Obscene or offensive activities or materials; Materials or activities that promote intolerance, violence or hate; Illegal gambling, gaming, lotteries or sweepstakes; Court-ordered alimony or child support payments; Travelers checks, money orders, equities, annuities, or currencies, including digital currencies, such as bitcoins; Infringement on the copyright, patent, trademark, trade secret or other intellectual property rights of. We reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service in a manner that exposes Zelle and/or the Network Financial Institutions to liability, reputational harm or brand damage. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. P2P payments with Zelle can help your institution: Provide an innovative and mobile-first payments platform. https://www.zellepay.com/support. We will tell you the results within three (3) business days after completing our investigation. Subject to the terms of this Service Agreement, the Service is generally available 24 hours a day, seven (7) days a week with the exception of outages for maintenance and circumstances beyond the control of Zelle and the Network Financial Institutions. Money sent with Zelle will be available within an enrolled recipients account typically in minutes. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement. If any provision of this Service Agreement is found to be unenforceable for any reason by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law. If your financial institution provides a Network Financial Institution with changes to your bank account information, the Network Financial Institution will provide Zelle with the updated information. If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. You may opt out of this Agreement to Arbitrate, and the Class Action Waiver, by notifying us in writing of your intention to do so. To deactivate your profile, we will need to speak with you directly. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. 2023 Early Warning Services, LLC. Email Template - form | Zelle Disbursements with Zelle Email Templates By downloading this asset you agree to the Terms of Use associated with them. Consent to Emails and Automated Text Messages. You may also verify the email or mobile number the money was sent to. Consent to Use and Disclose Personal Information (Including Account Information). B. More and more banks and credit unions are enabling their debit cards to have the ability to receive money in minutes, so if your debit card is not currently eligible, it may work in the future. Their number is 425-722-1299. U.S. R. Civ. 12,291 satisfied customers. There are no fees when using the Zelle app to send or receive money. THERE WILL BE NO CLASS ACTIONS, REPRESENTATIVE ACTIONS, OR CONSOLIDATED ACTIONS EITHER IN ARBITRATION OR IN SMALL CLAIMS COURT. You may cancel your use of the Service at any time by notifying Zelle of your intent to cancel by calling us at 1-844-428-8542. Those transfers will appear only on the statement issued by your financial institution. EXCEPT AS OTHERWISE PROVIDED HEREIN AND SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL ZELLE, ITS OWNERS, DIRECTORS, OFFICERS, AGENTS OR NETWORK FINANCIAL INSTITUTIONS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF (I) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SERVICE; (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE DESCRIBED OR PROVIDED, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR (IV) ANY OTHER MATTER RELATING TO THE SERVICE DESCRIBED OR PROVIDED, EVEN IF ZELLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Please read through the terms and conditions and check the box to accept. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). We do not charge a fee for providing a paper copy of Records and Communications. YOU MUST AGREE TO THESE TERMS TO ENROLL FOR THE SERVICE PROVIDED BY THE ZELLE NETWORK AND DESCRIBED BELOW. Your financial institutions customer support team can help. You will immediately notify us if any mobile phone number or email address you have enrolled is (i) surrendered by you, or (ii) changed by you. If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. *Typically, when sending and receiving money with Zelle, if the recipient is already enrolled, the money will be available in minutes. Please make sure to state that you are requesting a paper copy of particular Records and Communications. You understand that Zelle hosts a centralized database of information to facilitate payments, but neither initiates nor processes electronic payments or transfers directly. You can update your information through our website. Your bank or credit union support team can help you enroll. Complete the form and we will respond to you via email within 2 business days. Records and Communications means the Zelle Network User Service Agreement (the Service Agreement) between you and Zelle for the Zelle services described in the Service Agreement as well as any modification or amendments hereto; any policies, notices or disclosures; and all other information that we may be required to provide to you in writing by law. U.S. You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. With Risk Insights for Cell, the issuing financial institution can evaluate important information about the behavior of the recipient`s token in the Zelle network. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. But it's not only for consumers, as a business you might want to know more about the Zelle business account. All subpoenas must include: The full name, title, mailing address, email address, and phone number of the person and/or entity issuing the subpoena; and The full name, title, mailing address, email address and phone number of the person to whom responsive documents should be sent. 26. *Remember to only send money to people you know and trust. This section is pretty self-explanatory. 2023 Early Warning Services, LLC. If necessary, could you link to our website www.zellepay.com/pay-it-safe/resources-and-tips in your story so that consumers have a resource on how best to use the cell? The money may also be delayed or the transfer may be blocked by Zelle to prevent fraud or comply with regulatory requirements. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. No problem. Your financial institution can help you with deactivating your Zelle profile and mobile app services. Choose My Signature. To participate as a User, you must first enroll with. You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text or other message services, including without limitation for short message service. https://www.zellepay.com/support/enrolling-with-zelle. Self-Help Resources. You consent to the receipt of emails or text messages from Zelle, other Users that are sending you money or requesting money from you, and the Network Financial Institutions or their agents regarding the Service or related transfers between Network Financial Institutions and you. If you have a payment pending and you deactivate your profile prior to it posting, the payment will fail and return to the Sender. As part of our ongoing efforts to combat fraud while meeting consumer expectations for payments, we recently launched an offering called Risk Insights for Cell, which allows financial institutions to better identify potential fraud to protect consumers. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. U.S. At least one ormoreaccounts must be with a participating financial institution. If you would like to serve Google LLC with the civil requests through CSC outside of California, you may be able to find other addresses for CSC by searching for Google LLC on the website of the Secretary of State for other states ("Other Google Notice . To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. If you decline the payment request, the sender will receive a notification that the request was declined. Corporation Service Company. You may send a payment request for the money to be returned. All rights reserved. Please make sure to state that you are requesting a paper copy of particular Records and Communications. Some debit cards are not able to receive money in minutes. Zelle LE Guide Request Documents MSN Online Services requests that law enforcement officials contact them directly to obtain a copy of their ISP compliance guide. Still need help? To start enrollment, visithttps://www.zellepay.com/get-startedto see if your bank or credit union offers Zelle. If Zelle delays or blocks a transfer that you have initiated, Zelle will notify you in accordance with your notification preferences (i.e. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification. If you are enrolled with Zelle at a participating financial institution and need assistance with receiving your money with Zelle,please reach out to your financial institution for assistance. All rights reserved. You may approve or deny within the messaging. If your bank or credit union is listed, you must enroll directly through the online or mobile banking service. Subject to applicable law, Zelle may terminate or suspend this Service Agreement and your use of the Zelle mobile app and Service, in whole or in part, at any time for any reason without cause and without prior notice. 2. Canceling your use of the Service means Zelle will inactivate your profile and login on our mobile app, and the email address or mobile number that you enrolled will no longer be eligible to send or receive money. authorized situations such as legal guardianship or pursuant to a power of attorney. 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