How did you get your money back on the voucher? Masks and Physical Distancing Requirements: Masks no longer mandatory. The 2 doses must be administered at least 28 days apart. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. 0000001948 00000 n 0000003195 00000 n Crew Vaccinated? Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. However, I believe the policy is rather onerous. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. No exceptions will be made to the vaccination policy. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. If required by local authorities. Pre-cruise testing is still required for voyages 16 days and above. Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. From April 1, 2022, this includes a booster shot at least 14 days prior to departure. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Have Cruises Been Treated Unfairly During the Pandemic? Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. (Beginning November 7, 2022, on Disney Magic). This review was chosen algorithmically as the most valued customer feedback. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. 0000006522 00000 n Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. 221101 Booking Conditions (UK) Page 3 of 19 B. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Is A Pre-Arrival COVID-19 Test Required? Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. From: $5,199 - $10,399 pp dbl occ. In 2023, unvaccinated travelers are welcome. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Be sure your email account is set up to receive communications from Viking so that these messages can find their way to you. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. No one expects to have to cancel a cruise. Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. Is A Pre-Arrival COVID-19 Test Required? Children 12 and under are not required to be vaccinated. hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Masks and Physical Distancing Requirements: Yes. Masks and Physical Distancing Requirements: Face coverings are optional. Pre-Cruise Covid-19 testing is no longer required. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. Submit a complaint and get your issue resolved. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Dietmar Kartali Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Yes, beginning October 4, 2022, globally. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. I had to cancel due to ill health and provided over five months notice. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. The timing is explained within the kit instructions. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. From October 14, passengers will not be required to be vaccinated. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Non-U.S. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. as soon as possible. 0000046809 00000 n Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. No - pierside testing is no longer available as of August 4, 2022. Fla. 105 0 obj <> endobj xref For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. http://www.vikingcruises.com/terms-conditions/index.html. Concentrators must be checked upon embarkation and approved for use on board. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Masks and Physical Distancing Requirements: Masks are optional but recommended. 0000051246 00000 n Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. Are Any Unvaccinated Passengers Able to Sail? Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Is A Pre-Arrival COVID-19 Test Required? Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. 0000032579 00000 n 0000001276 00000 n Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Budapest, Hungary to Nuremberg, GermanY, Germany. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. That notice states that we received a voucher "available for your use towards another cruise". For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Scenic. Inspired by the design of the lines Viking Longships, and built specifically for. Is A Pre-Arrival COVID-19 Test Required? By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). Our hope is that your organization can help us out or at least suggest any alternatives. Thank you in advance for your prompt attention to this issue. Can Families With Young Children Cruise in Summer 2021? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This review was chosen algorithmically as the most valued customer feedback. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. The company left an official comment to this complaint. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. This complaint was posted by a verified customer. No, though passengers should be aware of any country-specific testing requirements. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. No. Is A Pre-Arrival COVID-19 Test Required? You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Yes, passengers aged 4 and under. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000003531 00000 n Masks and Physical Distancing Requirements: masks are no longer required. Are Any Unvaccinated Passengers Able to Sail? . You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. : Yes - vaccinated and boosted. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks are optional. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When will we receive our final documents? As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Disappointed with Viking Cruises cancellation policy. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. 0000002091 00000 n You can't get cash once you accept a . This complaint was posted by a verified customer. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. Remaining 2022 transatlantic crossings are also excluded. Are Any Unvaccinated Passengers Able to Sail? 0000033981 00000 n Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Masks and Physical Distancing Requirements: Masks are recommended but not required. What is My Viking Journey? As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. We took advantage of that thinking it was the only offer we would get. 0000005293 00000 n Are Any Unvaccinated Passengers Able to Sail? Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Motorized scooters are not typically suitable on international tours. Are Any Unvaccinated Passengers Able to Sail? No. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. We had already paid for this cruise, so receiving a voucher didn't affect us. Is A Pre-Arrival COVID-19 Test Required? The company left an official comment to this complaint. But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. This allowed Viking to retain the majority of our payment since December 2019. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. Not noted. Do you have a Viking Oceans Future Cruise Credit? Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. 0000005615 00000 n Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. Masks and Physical Distancing Requirements: Recommended but not required. Seller of Travel Reg. Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Are Any Unvaccinated Passengers Able to Sail? VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. 0000006747 00000 n Before departure, Viking will . . Is A Pierside, Pre-Embarkation COVID-19 Test Required?
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