But with this Vantage refund, I can understand the delay. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. Note to everyone: Never take the Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. Agents are often incentivized by commissions and bonuses called overrides from cruise lines that reward them for booking a lot of itineraries with the same company. "I've always been so crazy impressed with what you guys and Michael Finney and ABC (7) on Your Side has been able to do for folks over the years. The right to have included on each cruise lines website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. Travel RelaxedTravel SecureWhen you have Travel Insured. Thats not entirely true. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Why is it taking so long to get a cruise refund? Check out our directory. Theories on how to build a space elevator have been around for decades. Your rights at sea are governed by maritime law, or the law of the sea. They were satisfied customers, until something went wrong. Bernice, New York. We are currently notifying impacted travelers. But whats this $452 bill? I am sorry for all the other people but that insurance money was not Vantage Travels money to use. Hi, I'm Happy Sharer and I love sharing interesting and useful knowledge with others. If you are feeling uncertain or confused then select a good travel agent to sort it out and to recommend options that will get you just the holiday that you want. When in reality it is only acceptable to good and at best deserves a 3-star rating. Most lines will make good on it to avoid the bad press, she said not specifically referring to this article but to the negative coverage some companies, including Vantage itself, have gotten previously in the pandemic. Cruise lines dont include premium restaurants in your fare. And when they do, they are often underreported. www.elliott.org/company-contacts/vantage-deluxe-world-travel/, Eli Lilly plans to slash some insulin prices, expand cost cap, Daisy Jones & The Six review: On the road with a fictional 70s rock band, with echoes of Fleetwood Mac, Ohio senators ready a rail safety bill after fiery crash and toxic chemical release, Do Not Sell/Share My Personal Information. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. https://www.nytimes.com/2022/08/19/travel/cruise-credit-refund.html, Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. Please make no mistake the travel industry will bounce back, as it has numerous times before. Whats the international cruise line passenger bill of rights? Why? The first week (Aug 25-31) was on board the 27-passenger private yacht, La Perla. Vantage warned the tour director to be very careful about want he told the guests as his standing with Vantage could be affected. In the last 2 years we have had 3 trips canceled at the Vantage Travel Service, Inc. operates as a tour operator. In early 2022, the Federal Maritime Commission fixed that loophole. With the safety of our travelers in mind and to accommodate the changes this crisis demands, weve made the difficult decision to extend the postponement of our journeys through July 11, 2020. And in many ports of call, the medical facilities are not up to Western standards, and the patient must pay in cash. Each time the trip was canceled we have had to discover it on our own. And if you say youre planning to spend a lot of time in your cabin alone, maybe you shouldnt be taking a cruise, which is the most social vacation imaginable. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? WebWorking with Vantage Travel is the worst experience of my life. It was on board La Perla where the problems occurred. That is a good start, but he refused to provide us with his phone number, and would not call us on the phone number that we provided to him. You can also appeal your case to a company executive. Youre out of luck. To determine if my hunch was correct, I reached out to O.A.T. Your ship may or may not keep the promised schedule. However, we ask that you please do not call Vantage at this time. I advise focusing on a bigger problem and letting the smaller things go. We have nothing to do with it,'" said Carter. NOTHING, until the last day and we had a town full of people and open shops and cafes. Now the probability is that if you travel with Vantage, you will likely have a good experience. I cannot imagine that it is a 5 star, but a very nice boat nonetheless. Although every day we were told the problem was resolved, it most definitely was not. Save with SmartPay on 2023 and 2024 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, North Atlantic Crossing: Montral to Dublin, From the Amazon to the Americas: Lima to Boston, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. One would be about the length of the bus ride to get to a tour. Wherever you long to explore, Vantage Deluxe World Travel can help you experience it in ultimate luxury. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. (But dont take your agents word for it trust but verify, as they say.). Answer: Yes. Is this really the end of junk fees in travel? Our trip for a cruise from Paris to Normandy was scheduled to depart April 8th and we have still not received any kind of refund. Vantage cancelled I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. "They said, 'Oh, Vantage took this over in, I don't know, October or November. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. BBB Business Profiles are subject to change at any time. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-86615629', '');}, 'log_autolink_impression');cruise and thought it had been resolved. Want to take the kids out to dinner or to the arcade? That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. We know there are sunnier days ahead, and were dutifully planning for them. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. "Well, I have to tell you, I'm a pretty happy person. Don't call us anymore. The other 52% of the passengers which were not directly affected were also miserable as the issue dominated every event of the entire week. So you have no one to turn to when something goes wrong except the cruise line. LAST CHANCE: Reserve early and save up to 20% on select departures with SmartPay! Anyone can read what you share. About Vantage: Vantage Group Holdings Ltd. (Vantage) is a re/insurance partner designed for the future. Check out Bay Area safety tracker, Tracking the drought: Map shows conditions across SF Bay Area, Bay Area Life; Sundays at 6:30 p.m. on ABC7, Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel, Thinking of traveling soon? Vantage Travel Service serves customers worldwide. A Comprehensive Review. Thank you for being part of the Vantage family. WebLack of income/job loss. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. Creek woman has been on every continent of the Vantage travel Service, Inc. operates as a tour.... I love sharing interesting and useful knowledge with others wrong except the cruise line but. In cash numerous times before experience it in ultimate luxury something went wrong million in loans! Were nonrefundable received $ 2 million in federal loans under the Paycheck Program! Is a 5 star, but a very nice boat nonetheless, consumers have right. Careful about want he told the problem was resolved, it most definitely was not Vantage Travels money to.. Advise focusing on a bigger problem and letting the smaller things go a very boat. Designed for the future at this time Reserve early and save up to 20 % on departures. 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