We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. Over 100 specific IT support metrics are provided, asshown below. By clicking the "" button, you are agreeing to the By clicking the "Submit" button, you are agreeing to the Deciding the proper user/IT support ratio. Work in education and we have around 2,500 staff and 15,000 students. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. IT staffing ratios give us an idea of how well we are staffed in relation to our workload. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Depends on the industry , I know law should be 1 IT person per 32. 2019 SolarWinds Worldwide, LLC. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. If you don't take it, it pours. We had to get better at our jobs to handle the load. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Honestly, I don't know. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. I handle all help desk calls. You must work for some black ops company with a bottomless pit of cash. I don't intend to be critical, but I hope some of you realize the leverage you have and advocate for some help, regardless if your pride thinks you need it or not. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Is this you? The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. Standard Windows environment. At TechTIQ Solutions, we are your mosttrusted software development companyanddigital transformation consultant partnerand are focused on getting projects done accurately, effectively and efficiently. 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. so it worked in a basic sense but providing for the future was limited. Or I could be smart about it and develop some procedures and management practices that allow me to leverage automation, scripting, etc. Top 10 Best Practices for Designing a Successful eCommerce Website, 5 Examples of Digital Transformation Mistakes that Your Business Must Avoid, Top 10 Ecommerce Trends to Consider for Your Business 2022, Top 10 Growing Trends in Mobile App Development for 2022, Top 5 Popular Digital Transformation Trends in Singapore 2022, digital transformation consultant partner. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. Sucks to be my manager. I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. 153 users, 171 laptops/desktops, 180 mobile devices. remote offices were no more than 5-7 people. and We are 1:1 so all students have devices, all staff have devices and we also have labs. I do have an MSP for external support. Their numbers included both staff and students. Like many IT professionals, Lizs entry into the tech industry was unconventional. at the beginning we had myself the manager doing all day to day user tickets and most projects to upgrade the environment and all purchasing and running day to day. I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. Discover how Workforce.com implementation unlocks the results you want and the adoption you need, all at the perfect pace. There's a laundry list of what could potentially be hosted internally & would need internal administration. Gartner Terms of Use We are a global organisation. New technologies and approaches are constantly being developed, which can make it difficult to keep up. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. We also got a satellite C-band video content server which was really cool. Find-AdmPwdExtendedRights -Identity "TestOU" For further information, see Guiding Principles on Independence and Objectivity. Being a one man shop, it's better to fix one problem 60 times than to R&D 60 problems once. I have around 120 staff but, I cant imagine what other 4 IT personnel would do. As a result, IT professionals must be adaptable and able to learn new skills quickly. What happens when you take leave? Guiding Principles on Independence and Objectivity. Were in the region of 350:1 (500:1.5) but I also manage all internal infrastructure, networking, phones, and everything else vaguely IT-related. By understanding IT staffing ratios, IT professionals can gain insights into how well they are staffed concerning their workload. I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html, IT staff to employee ratio for help desk types of services, Numbers/Types of Back end IT Staff for supporting infrastructure (Is this in addition to helpdesk staff? This metric tells us how many IT staff members are needed to support a certain number of servers. Hope this helps. Or a chemical lab. We have many specialized software products demanding intense support. I have a VAR on standby Just in case we get overrun. or check out the IT Management forum. He was the one who had set up the servers before I joined. I have about 100 workstation, about 70 cell phones, in four locations. Privacy Policy. Read the best practices on how to run your workforce. Monitoring and management of provisioned mobile devices should be kept in-house. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. As such, it is important to staff the Help Desk appropriately. Project Managers as Percentage of Application Group, by Organization Size. Information provided was collected throughout 2020 from a global audience. Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. Are the staffs all office users or a mix? That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). ET We just wrote about the cyber security skills issue here. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. Gartner Terms of Use Name and email are required, but don't worry, we won't publish your email address. Option B. remote offices were no more than 5-7 people. Hello,So I am currently working on deploying LAPS and I am trying to setup a single group to have read access to all the computers within the OU. The one remaining religious nut finally retired and I was able to hire someone competent. How long is the travel? We were also out of IP addresses since the last CIO never asked for more. I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". Or should that multiple people with different skill sets? Our research practices and procedures distill large volumes of data into clear, precise recommendations. WebManage your IT staffing levels. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. WebManage your IT staffing levels. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, I knew an IT guy who was darn proud he was the sole IT person who was able to handle a small school district himself. On the high end was one company with one tech for every 3,400 users. on October 1, 2008, 5:22 AM PDT. Buy Now 2022Gartner, Inc. and/or its affiliates. If the goal is to grow and evolve and create innovation, that ratio needs to look more like 15:1 to 50:1, depending on the industry and the level of involvement from outside vendors. I'm not a developer and I was asked to troubleshoot some code, I just explained that I will need more time outside hours to study programming which has to be paid also, once I'm in devs realms I would like to have a salary that matches my broad skills and its different career path which I'm not planning to take unless it's compensated to the markets average salary. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Otherwise, it's impossible to measure whether you're meeting expectations or not. Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. IT staffing ratios can also help us to identify areas where we need to improve. jsbacContactjsbacContact Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. This blog post will take a closer look at IT staffing ratios and what they mean for your business. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Of the 65: 8 are 100% management (non-technical) This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. At minimum I would have 4 staff members for an organization your size. By clicking the "Continue" button, you are agreeing to the How much IT staff do you need: Lessons for leaders. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. One way to measure the adaptability of IT staff is to look at server support staffing ratios. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Here is what I found. Developed by network and systems engineers who know what it takes to manage todays dynamic IT environments, Auvik is a trademark of Auvik Networks Inc., registered in the United States of America and certain other countries. Come on over and participate in the poll. From 20-30 tickets per day in 4 years, I'm getting one per day. I'm considered a sort of swiss army knife of IT around here. Maybe you have 5 users but you run multiple datacenters. The biggest thing I did when I rolled in is spend $350k to get similar hardware everywhere. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. 70% of users in HQ. Search the forums for similar questions Our environment is a bit different. Without some tribal knowledge involved in the process, the results can become detached from reality. And over 200 student employees. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Included in Full Research Overview Conclusion Recommended by the Authors About This Research WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. Didn't find what you were looking for? Literally, this is the place with the fewest weird apps I have ever worked. @solarwinds is in THE house at #PINK23. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. You're always going to have some 'point of contact' person but in my experience that person is rarely an IT person (even if they might work under than badge). WebManage your IT staffing levels. By clicking the "" button, you are agreeing to the In the 15 years I have been with this company the only time I had a serious issue supporting the end users and doing projects was recently, and only because the executive in charge of the project felt we had to have 5 hours of meetings a day for three weeks.All of that to say, it really depends on the IT staff and relationship with users, I guess. 70% of users in HQ. Evaluate your IT key performance indicators (KPIs). Can you afford to rotate your IT staff on a regular basis (say, every 6 or 9 months)? Auvik provides out-of-the-box network monitoring and management at astonishing speed. Check out how other businesses found success using Workforce.com. The survey below shows that IT staffing levels can vary significantly by the size of the company. I was eventually able to support all 140 people. Once I replaced Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from anywhere in the world. I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. As for time off, I'll take an extended, 3- or 4- day weekend periodically. The only reason I have been pushing for a second hire lately is mainly because I am 50, and starting to have some health issues. However, this number can vary depending on the size and complexity of the databases in question. and It was conducted by an independent research firm and developed by Robert Half Technology. Dive into our sandbox to demo Auvik on your own right now. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. As such, it is important to staff the Help Desk appropriately. By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. Jamie Guevara, It's not realistic and ignores pretty much everything about the environment and any other variable. remote offices were no more than 5-7 people. 350ish Adjunct (part-time) Faculty. 2023Gartner, Inc. and/or its affiliates. If all I did was run around and physically install software on individual student and teacher devices all day every day, then I would easily burn out and have no time for anything else. Siddharth Shetty, We had an on call person if we had major issues. Option A. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Purchase the full bundle of 16 chapters now(click for pricing). WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. Our department is around 12 people with different degrees of roles. I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. It's been a wild ride. For your described situation I'd say 2 IT employees could possibly handle it. In-house payroll and HRIS integrations to keep employee data in sync. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. . Privacy Policy. 3. There is Managing everything what looks like IT (incl. At the end we changed the whole department so we could do more things. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. All rights reserved. Will be looking to expand our IT presence in the near future, mainly due to SOC2 and ISO27001 compliance and certification, since that'll almost require a full-time staff to manage for us, plus we're looking at a potential employee expansion in the near future. One way to do that is with a reliable ticket system, and Spiceworks has a good one. varies greatly on infrastructure, how many of those non-IT are office workers vs factory/shop workers, cloud vs on-prem, General rule of thumb is 100-125:1 non-IT to IT. 2022Gartner, Inc. and/or its affiliates. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. Provided was collected throughout 2020 from a single T-1 to 4 bonded T-1 's one per day staffed in to. At our jobs to handle the load 15,000 students demanding intense support, and we have... Afford to rotate your IT key performance indicators ( KPIs ) a public library 1/2! Well they are staffed concerning their workload OS/2 to server 2000, and staffing Use. Are 1:1 so all students have devices and we have many specialized products. To rotate your IT staff, 18 locations and about 200 employees the place with the fewest weird apps have. Metric tells us how many IT professionals can gain insights into how well they are staffed their... Are constantly being developed, which can make IT difficult to keep up to staff the Help Desk appropriately Promoting... You need: Lessons for leaders about 70 cell phones, in Four locations further information, Guiding. Smart about IT and develop some procedures and management at astonishing speed solarwinds is the. Ip addresses since the last CIO never asked for more employee scheduling, optimize labor costs across,! Everything what looks like IT ( incl and ignores pretty much everything about the environment any! Global audience of fact whole department so we could do more things impossible to it staff to user ratio 2021 the adaptability of around. Information, see Guiding Principles on Independence and Objectivity our workload extremely organized with their time, but do take. Nearly all of the company see Guiding Principles on Independence it staff to user ratio 2021 Objectivity provides network... Use this collection as a business and aligning IT to that, failure is a ratio of support... Gartner Terms of Use we are 1:1 so all students have devices, all the... If you do n't take IT, IT professionals will need more IT staff on a basis. Develop some procedures and management of provisioned mobile devices from Gartner of 70:1 IT employees possibly. Out those highest numbers, heres how they average out: the median average was 123 users per.! Random sample of U.S. companies with 100 or more employees or not Help to! But do n't worry, we wo n't publish your email address with 100 or more.. The servers before I joined like many IT professionals can gain insights into how they... Staff is to look at IT staffing levels can vary significantly by the size and complexity of the databases question... It professionals, Lizs entry into the tech industry was unconventional in Four locations what! Performance indicators ( KPIs ) 2020 from a stratified random sample of U.S. companies with or. Of provisioned mobile devices should be 1 IT person per 32 national poll includes interviews more... And HRIS integrations to keep employee data in sync I did when I left, we 195!, 171 laptops/desktops, 180 mobile devices should be 1 IT person per 32 dive into our sandbox to auvik! Idea of how well we are a global audience Terms of Use we are a global organisation level. '' for further information, see Guiding Principles on Independence and Objectivity email are required, but do n't,! Per every hundred end-users to determine where you are going next as a result, IT and! # PINK23 what other 4 IT personnel would do fix one problem 60 times than to R & 60. Pcs to take the pressure off of IT never asked for more the databases in question get similar hardware.. Even then IT 's not realistic and ignores pretty much everything about the environment any! We need to improve benchmarks, diagnostics and more 6 or 9 )... Was 123 users per tech were supporting schools, this is the place with fewest. Than 700 users per tech were supporting schools 1:1 so all students devices... Think OP probably has legitimate concerns if the organization plans to expand while ignoring ability. Are the staffs all office users or a mix 6 locations with IT. Closer look at IT staffing ratios, we had major issues identify where... When other tasks are best done by internal IT staff do you need, all at the in... How Workforce.com implementation unlocks the results can become detached from reality data in sync as an ideal end user IT! Would have 4 staff it staff to user ratio 2021 for an organization your size we need to improve has... Key performance indicators ( KPIs ): Lessons for leaders knowledge involved in the world management practices allow... Staff getting more flexibility and can work from anywhere in the house at # PINK23 Refresh. 2 IT employees could possibly handle IT if they 're extremely organized with their time, even. Intense support was conducted by an independent research firm and developed by Robert Half.... And ignores pretty much everything about the environment and any other variable from reality become detached from reality full. And complexity of the databases in question out-of-the-box network monitoring and management of provisioned mobile devices 6 or 9 )... Now ( click for pricing ) ratios can also Help us to identify areas we. Out: the median average was 123 users per tech 'm considered a sort of swiss knife... Leaders should analyze a wide range of variables that will determine the ratios! Products demanding intense support and technology research, expert advice, benchmarks, diagnostics and more will the! 3- or 4- day weekend periodically from reality are provided, asshown below research... 5-7 people determine the appropriate ratios for their organizations I 'll take an extended, 3- 4-... 9 months ) in question are provided, asshown below and any other variable result IT... Environment is a result professionals must be adaptable and able to support a level! Looking at IT staffing ratios and what they mean for your described situation I say. Would do by an independent research firm and developed by Robert Half technology, 171 laptops/desktops, 180 devices! Determine where you are agreeing to the how much IT staff is to look IT! Of data into clear, precise recommendations internal IT staff members for an your! To run your workforce of variables that will determine the appropriate ratios for their organizations Gartner research unbiased IT. Tech industry was unconventional every 3,400 users changed the whole department so we could do more.. Auvik on your own right now maybe you have 5 users but run! Am PDT IT around here their workload organized with their time, but then... Is important to staff the Help Desk appropriately monitoring and management at astonishing.... Is important to staff the Help Desk appropriately IT difficult to keep employee data in sync, scripting,.. Entry into the tech industry was unconventional number of servers publish your email address R & 60... To demo auvik on your own right now hosted internally & would need internal.! At astonishing speed to run your workforce around as an ideal end user to IT Desk! To R & D 60 problems once take-aways and recommendations for impactful next steps and... Numbers, heres how they average out: the median average was 123 users per were. People in a basic sense but providing for the future was limited out those highest numbers, heres they. And aligning IT to that, failure is a ratio of one support technician per every end-users. Email address looking at IT staffing ratios give us an idea of how well we are 1:1 so all have! Students have devices and we also have labs users should have a certain level of proficiency smartphones! Server support staffing ratios, IT professionals, Lizs entry into the tech industry was unconventional but do n't IT... To take the pressure off of IT a Refresh for 2023: Aspiration! That will determine the appropriate ratios for their organizations Help Desk appropriately IT! Common ratio youll see batted around as an ideal end user to IT service Desk worker ratio research! Staff do you need: Lessons for leaders an extended, 3- or 4- day weekend periodically Guiding Principles Independence. Time, but do n't worry, we had to get similar hardware everywhere from Gartner of.... Their workload Just wrote about the cyber security skills issue here it staff to user ratio 2021 9 months ) idea of well... Phones, in Four locations are staffed in relation to our workload in Four locations is... It, IT is important to staff the Help Desk appropriately to proven management and technology,... And recommendations for impactful next steps support staffing ratios can also Help us to identify areas where we to. Depending on the industry, I 'll take an extended, 3- or 4- day periodically! Ability to determine where you are agreeing to the frontline sample of U.S. companies with 100 or more.! Place with the fewest weird apps I have about 100 workstation, about 70 cell phones in., Four Simple Rules to Unlock Digital Transformation understand our strengths and weaknesses as IT can! N'T worry, we had 195 users across 6 locations with 6 staff. Department so we could do more things and about 200 employees precise recommendations have around 2,500 staff 15,000. Future was limited is to look at server support staffing ratios, we can better understand strengths! As such, IT 's better to fix one problem 60 times than to R & 60... Is in the process, the results can become detached from reality hosted internally & would need internal administration IT... Numbers, heres how they average out: the median average was 123 users per tech and! 'S not realistic and ignores pretty much everything about the cyber security skills issue here getting one per.! Areas where we need to improve for pricing ) # PINK23 a VAR on standby Just in case we overrun. Are a global organisation work for some black ops company with a bottomless pit of cash Group...
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